Central Office
Long-Term Care Ombudsman
Advocates for residents in long-term care facilities. Under the Federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.
1. Resolves complaints made by or for residents of long-term care facilities
2. Educates consumers and long-term care providers about residents' rights and good care practices
3. Promotes community involvement through volunteer opportunities
4. Provides information to the public on long-term care facilities and services, residents' rights and legislative and policy issues
5. Advocates for residents' rights and quality care in long-term care facilities
6. Promotes the development of family and resident councils
7. Provides assistance to agencies and members of community groups
18 West 9th Street
Erie, PA 16501
Eligibility: Anyone can access the Ombudsman, whether they are residents or potential residents, family members, individuals in the community or friends.
Hours: Monday through Friday, 8:30am to 4:30pm
Phone/FAX Numbers
  • (814) 459-4581 Main
Intake Procedure: Call 814-459-4581 or visit www.gecac.org for more information.
Intake Requirements: Call 814-459-4581 or visit www.gecac.org for more information.
Geographical Area: Erie County
Languages Spoken: Clients using services are eligible for translators.
  • Long Term Care Ombudsman Programs
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Central Office
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