Holy Family Institute Utility Assistance Programs
Holy Family Institute - Duquesne Light Utility Assistance Program - North Side
Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.
If a person is homebound, they should leave a message with the requested information name and Duquesne Light account number-and request a home visit.
1601 Brighton Road
North Side Common Ministries Building
Pittsburgh, PA 15212
Eligibility: Duquesne Light customers.
Hours: Tuesday, Wednesday and Thursday, 9:30am to 12:30pm
Phone/FAX Numbers
  • (412) 322-6588 Main
  • (412) 766-9020 Emergency/After Hours
  • (412) 322-4150 Fax
Intake Requirements: The following are needed:
  • Proof of income for all household members for the last 30 days,
  • Social Security cards of all household members,
  • A current bill or the address that the applicant is moving to if in need of help with a deposit,
  • If claiming no income, the applicant must fill out paperwork on-site,
  • The person named on the bill must come in to apply.
Intake Procedure: Walk-in appointments unavailable right now due to Covid-19. Please call the office, leave a message, and one of our staff will call back to assist you.
Fee Amounts: Free.
Service Contact: Gretchen Hartman
  • Electric Service Payment Assistance
  • Gas Service Payment Assistance
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
Holy Family Institute Utility Assistance Programs
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