PPL Electric Utilities Corporation
PPL - Electric Service Provider
Regional electric utility provider.

Provides specialized customer assistance programs such as:
- Winter Relief Assistance Program (WRAP): A free weatherization program for eligible low income customers who have an account in their name. In home audit dictates service provided (may include furnace repair, replacement of older appliances that are not energy efficient, caulking, weatherstripping, replacement of broken windows, water heater wrap, and insulation).
- Operation HELP: Pays energy bills for eligible customers (funds can be used to help pay for any fuel source, including oil, coal, kerosene, electric, etc.) low income customers. OpHELP is administered by CAP.
- OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP.
- Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship.
-E-Power Wise: Offers energy-savings kits for customers who meet income guidelines (includes LEDs, LED night light, energy efficient showerhead) Call 866-306-2479
- Refrigerator and Freezer Recycling
- Appliance Rebates
- Home energy surveys/energy analysis

Optional billing programs include:
- Budget billing which allows customers to pay about the same monthly amount all year long.
- Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or savings account on their monthly due date.
- Payment-Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check.
- Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems.

PPL is regulated by the Public Utility Commission.
651 Delp Road
Lancaster, PA 17601
Eligibility: Varies per program
Hours: Office: Monday through Friday, 8:00am to 4:30pm; Emergency service available 24/7
Phone/FAX Numbers
  • (800) 342-5775 Main
  • (800) 342-5775 Main
Intake Procedure: Mail, telephone
Languages Spoken: English/Spanish
Service Contact: 800-342-5775 CARES (Customer Assistance Program screening)
  • Electric Service Billing/Collections
  • Electric Service Connection
  • Electric Service Payment Assistance
  • Electric Service Providers
  • Large Appliance Pickup/Recycling Programs
  • Utility Bill Payment Plans
  • Weatherization Programs
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
PPL Electric Utilities Corporation
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