PPL Electric Utilities
PPL Electric Utilities
Electric Utility Provider.

Customer Assistance Programs include:
- WRAP (Winter Relief Assistance Program): Free weatherization and energy education program. Services include installation of energy saving light; changing/cleaning heating/cooling filters; replacement of waterbed coils with a foam mattress; refrigerator replacement; water heating measures (for electric water heating customers only); attic, duct, floor and wall insulation; blower door testing for air leakage (drafts); door and window weather-stripping; "whole house" foaming and caulking and door sweeps and thresholds. Eligibility criteria include household income, age, and be an individual metered PPL customer living in a primary residence. If renting, landlord permission required. Home can not have received WRAP services for at least seven years.

- CARES: A program for customers who cannot pay the full amount of their electric bills because of temporary personal or family hardships. Previously good-paying customers having a temporary hardship situation, recent loss of job or major reduction in household income, abandoned spouse or low-income elderly, and/or confused and disoriented customer can apply. Any residential customer can apply, regardless of income.

-OnTrack Payment Program: Payment plan for customers with limited incomes who are struggling to pay the full cost of their electric service. The program offers a reduced monthly payment and a chance to erase any back debt owed. Eligibility criteria include household income, family size and electric usage.

- Operation HELP: A PPL sponsored fuel fund that helps pay the energy bills of low-income customers. Will help pay for any type of home energy bills. All payments are made directly to energy vendors. Program also covers security deposit waivers. Eligibility criteria includes household income, family size and extenuating circumstances and hardships.

- Rebates: Available for PPL customers who buy new energy, efficient appliances or electrical heating and air conditioning systems.

- Appliance Recycling: Will pick up your old refrigerator or freezer and pay $35 for each. Air conditioning units also taken with refrigerator and freezer pickup.
827 Hausman Road
Allentown, PA 18104
Eligibility: PPL customers
Hours: Office: Monday through Friday, 8:00am to 5:00pm
Customer Service open 24/7
Phone/FAX Numbers
  • (484) 634-3484 Fax
  • (800) 358-6623 Other
Email Address: connect@pplweb.com
Intake Procedure: Telephone, internet
Fee Amounts: None
Languages Spoken: English, Spanish
Service Contact: 800-342-5775
  • Electric Service Billing/Collections
  • Electric Service Connection
  • Electric Service Payment Assistance
  • Electric Service Providers
  • Large Appliance Pickup/Recycling Programs
  • Utility Bill Payment Plans
  • Weatherization Programs
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
PPL Electric Utilities
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