STEP - Lock Haven
STEP, Inc. - Paratransit Services Clinton County
Services operate Monday through Friday from 6:00 a.m. to 6:00 p.m., except on STEP-observed holidays and are available to anyone living in or visiting Lycoming and Clinton counties. Transportation is available to travel anywhere within the service area consisting of the following counties: Lycoming, Clinton, Centre, Union, Northumberland, Columbia, Snyder, and Montour. Transportation fares per one-way trip are based on ride sponsorships and a zone-based, miles-driven fare structure. Refer to the fares and sponsorship information for more information. Consumers must reserve their ride before noon of the preceding business day. Some consumers may be eligible for enrollment in transportation sponsoring programs, which make fares reasonable.
124 East Walnut Street
Lock Haven, PA 17745
Phone/FAX Numbers
  • (570) 858-5800 Main
  • (800) 346-3020 Toll-Free
  • (570) 858-5808 Fax
  • (800) 206-3006 Main
  • (800) 332-8555 Hotline
Email Address: STEP@stepcorp.org
Intake Procedure: Call to register for services. Some eligibility determinations are required for individuals applying for services under Persons with Disabilities(PwD), Medical Assistance Transportation Program(MATP), Area Agency on Aging(AAA), and The Employment Transportation Program.
Helpful Tips: Door-to-door service is provided in a friendly, courteous manner. Consumers are asked to be ready and waiting for the Driver's arrival. Drivers have a 5-minute waiting period once they arrive. Transportation operates within a 30-minute window for pick-ups. The STEP vehicle may arrive 15- minutes before your scheduled pickup time or 15 minutes after your scheduled pickup time. Cancellations must be called in no-later-than 1 hour prior to your scheduled pick-up time. One unexcused no-show will result in a written warning. If you receive a 2nd unexcused no-show within 90 days, a 30-day suspension will occur. The suspension will be effective 15 days following the date the suspension letter is issued. Also, if you receive paperwork of an upcoming suspension, you have 10 calendar days to file an appeal.
Facility/ADA access: Yes.
Services:
  • Disability Related Transportation
  • General Paratransit/Community Ride Programs
  • Non-Emergency Medical Transportation
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
STEP - Lock Haven
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