United Way Worldwide - myfreetaxes.com
United Way Worldwide - myfreetaxes.com
Provides free state and federal tax preparation and filing assistance for qualified individuals. Provides secure federal and state tax filing online and connects community members to free local tax help centers.

Helpline assistance is available via phone, chat and email to taxpayers using online software to file. Helpline only assists taxpayers using MyFreeTaxes software; it does not provide general tax advice or assistance to taxpayers using other software programs or filing on paper.
Eligibility: Must have: 2017 household adjusted gross income (AGI) of less than $66,000;A valid email address; A valid Social Security Number (or ITIN Individual Taxpayer Identification Number); Ability to verify your previous year Adjusted Gross Income (only required for e-filing; taxpayers may still print and mail their returns without prior year AGI).
Hours: Website available 24/7. Tax deadline is April 17, 2018. Software is available for filing 2017 returns through the October 15, 2018 extension deadline. Helpline hours of operation from April through October 15 are 10am to 6pm ET Monday-Frid
Phone/FAX Numbers
  • (866) 698-9435 Hotline
  • (866) 698-9435 Main
Email Address: info@myfreetaxes.com
Intake Requirements:
  • W-2s for each job held in the tax year for each person in the household
  • 1099s and 1098s showing other income (unemployment, social security, school loans, health care reimbursement, state tax refund, gambling winnings, contract work)
  • Income/interest statements received for any savings account/investments
  • Bank account numbers: A voided check or your bank or credit union routing number and savings or checking account number for your refund to be deposited automatically into your account through direct deposit
  • Last year’s tax return (if you have it)
For everyone in your household, you will need:
  • Name and taxpayer number as they appear on the Social Security Card SSN) or Individual Taxpayer Identification Number (ITIN)
  • Date of Birth and Relationship (son, daughter, mother, etc.)
  • Current address (it may be different from the address on your employment records)
Intake Procedure: For more information you can visit the website, chat, or call.
Fee Amounts: Free for anyone with 2017 household adjusted gross income of $66,000 or less; fees apply to taxpayers with 2017 household AGI above $66,000.
Helpful Tips: MyFreeTaxes software does not support the following tax returns: 1040NR (nonresident returns); 1040PR (Puerto Rico returns); 1041 Income Tax Return for Estates and Trusts; 1065 U.S. Return of Partnership Income; 1120 U.S. Corporation Income Tax Return; 1120S Income Tax Return for an S Corp; Form 709 Gift Tax Return
Software also does not include the following forms and tax topics: help with bankruptcy; Clergy Worksheet (pub 517); 1099-LTC Long-Term Care Contracts, Archer MSA; Net operating loss carried forward from a year prior to 2017; Form 6198 At-Risk Limitations; Claiming both the Self-employed Health Insurance Deduction and Premium Tax Credit; Form 8938, Statement of Foreign Financial Assets; IRAs inherited from someone other than a spouse; Form 8962 Part IV Shared Allocation of Policy Amounts; Foreign wages earned inside the U.S.
Local tax forms are also NOT supported by the MyFreeTaxes software.
Languages Spoken: Software is only available in English. Helpline assistance is available in Spanish and other languages via interpreter service.
Service Contact: info@myfreetaxes.com
  • AARP Tax Aide Programs
  • Federal Income Tax Information
  • Online Tax Preparation/E-Filing Sites
  • VITA Programs
If you represent this agency, update your listing here.
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.

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