UPMC Altoona Behavioral Health Services
UPMC Altoona Telephone Counseling Intervention
Provide immediate assistance for people who are emotionally distressed with the objective of defusing the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Crisis intervention staff are available via the telephone.
620 Howard Avenue
Suite 200
Altoona, PA 16601
Hours: 8:00AM-4:00PM, Monday through Friday
Phone/FAX Numbers
  • (814) 889-2289 Main
  • (800) 540-4690 Hotline
  • (814) 889-6717 Main
  • (814) 889-7999 Fax
  • (814) 889-2141 Other
Intake Procedure: What is the Access Center?The Access Center is the central point of contact for the Blair County MH/MR/D&A Program to arrange services for persons experiencing mental illness and/or drug or alcohol problems. The Access Center serves all persons receiving county funding, state Medical Assistance and those with private-pay insurance coverage for these services. It also serves as a free source of information and referral. What Does the Access Center Do? The Access Center is a telephone-managed center that offers confidential and easy access to the mental health services and drug and/or alcohol services that are offered by county contracted treatment providers. How Do I Get an Appointment for Treatment? The Access center does not treat persons, but will determine the type of services needed, and will link consumers with their choice of providers. Generally, triage staff of the Access Center will arrange an appointment for the consumer with the provider of choice at the time of contact. Anyone needing mental health or drug and alcohol services may call the Access Center at (814)889-2279 or (800) 540-4690. What Do I Need to Say When I Call? Please be prepared to offer a summary of the problem you or the person you are referring is experiencing. The Access Center staff member, who is clinically-trained, will determine the least restrictive, clinically appropriate level of treatment. The Access Center staff will ask you to choose the provider of that service and will make an appointment for you with that chosen provider. When you call, please have your insurance information along with demographic (age, gender, etc.) information available. For example, your insurance card or medical assistance card. Services are provided to all age groups and are available on a sliding scale based upon your ability to pay.
Facility/ADA access: Yes for entrance to building, within building and restrooms.
Service Contact: Mark Frederick, Access and Utilization Director, 814-889-6717, frederickmr@upmc.edu
Services:
  • General Crisis Intervention Hotlines
If you represent this agency, update your listing here.
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
UPMC Altoona Behavioral Health Services
Exit IconPanic Button
Click here or hit the 'esc' key on your keyboard to leave this site fast.