AccessMatters - Information Hotline
AccessMatters provides community outreach, information, and education services through AccessMatters’ Information Hotline (formerly the CHOICE Hotline). The hotline includes both phone and texting capability. People can reach trained counselors to get answers to their questions, health counseling, and referrals to care on issues ranging from STDs to adolescent health to birth control and consent. Our hotline counselors provide compassionate, confidential, and comprehensive information and referrals for services. Hotline staff also provide outreach services at health fairs and community events.

AccessMatters' Information Hotline serves Philadelphia, Bucks, Chester, Delaware and Montgomery Counties:

Call 215-985-3300 or text 833-667-3377
Outside Philadelphia: Call 800-848-3367
Spanish: 215-985-3350
TTY: 215-985-3309

The State AIDS Fact Line:
Provides confidential counseling, education, and referrals regarding HIV/AIDS including testing, transmission, medical care for people throughout the state of Pennsylvania.

Call 1-800-662-6080 or text "GoTest" to 833-667-3377
Spanish: 215-985-3350
TTY: 215-985-3309

1700 Market Street
Suite 1540
Philadelphia, PA 19103
Eligibility: Open to all
Hours: Monday through Thursday: 9:00am to 6:00pm

Friday: 9:00am to 5:00pm
Email Address:
Intake Requirements: Visit website or call
Languages Spoken: Interpretation services available for several different languages.
Service Contact: Whitnee Pemberton
  • Specialized Information and Referral * Family Planning Issues
If you represent this agency, update your listing here.
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
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