Allegheny County Area Agency on Aging
Allegheny County Area Agency on Aging - Ombudsman
Ensures quality of care in long-term care services. Investigates and resolves complaints concerning long-term care services related to health, safety, welfare, and rights of individuals who live in nursing homes and personal care homes as well as those who utilize adult day services, domiciliary care and community-based care programs. The program also educates the seniors, consumers, and the public about the long term-care services and the rights of the individual consumer. All inquiries are handled confidentially.
2100 Wharton Street
Second Floor
Pittsburgh, PA 15203
Eligibility: Enrolled in a service program including nursing homes, personal care homes, or people receiving services at home.
Hours: Monday through Friday, 8:30am to 4:30pm
Phone/FAX Numbers
  • (412) 350-5460 Hotline SeniorLine
  • (800) 344-4319 Hotline Toll Free 24/7 Elder Abuse Hotline
  • (412) 350-6905 Hotline 24/7 Elder Abuse Hotline
  • (412) 350-4330 Fax
  • (412) 350-5791 Other Ombudsman
  • (412) 350-2727 TDD
Email Address: SeniorLine@alleghenycounty.us
Intake Procedure: Call the Ombudsman at 412-350-5791
Fee Amounts: Free
Services:
  • Adult Protective Services
  • Consumer Complaints * Adult Residential Facility Complaints
  • Long Term Care Ombudsman Programs
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Allegheny County Area Agency on Aging
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