HELP Ministries
Case Management Program
As of 03/17/2020, due to COVID-19, the office is doing all the intakes over the phone and are not accepting any walk-ins. If someone does show up, HELP will take their phone number to call them and send them away. The only exception would be someone without a phone and those residents should expect to have a long wait. HELP's Case Managers provide guidance and assistance to individuals and families living in these area shelters: Interfaith Family Shelter, Shalom House, and the YWCA. They assist clients in obtaining an income and/or permanent or temporary housing. This system allows the shelter managers to work on other equally important goals such as child care, connection to the mental health and/or drug and alcohol recovery support systems, family unification, etc. Once placed in shelter, clients are assigned a Case Manager to work with them throughout their shelter stay. Upon completion of an intake, Case Managers are required to meet with clients within 48 hours of placement. During this initial session, Case Managers aid clients in developing an individualized goal plan designed to break down the steps involved in resolving their situations. Clients are also required to develop a ``Plan B''. Plan B, simply put is, "if all else fails what will the client do?" Each week, Case Managers monitor and measure individual progress and assist clients in assessing if and when Plan B will be needed. Furthermore, Case Managers meet with the shelter managers each week to conduct a client review and to brainstorm resources. The desired outcome resulting from all of these activities is permanent and/or temporary housing. Case Managers also work with street homeless, those who are about to become homeless, and "non-traditional shelter" residents. The Case Manager's role is to either prevent homelessness or help secure more stable housing.
413 South 19th Street
Harrisburg, PA 17104
Eligibility: Anyone from Dauphin County with no permanent residence
Hours: Monday to Friday, 8:30am to 4:30pm; Walk-in hours: Monday through Friday, 8:30am to 11:00am; Monday, Tuesday, Thursday, Friday: 1:00pm to 3:00pm
Phone/FAX Numbers
  • (717) 238-2851 Main
Fee Amounts: None
Languages Spoken: English, Spanish
Service Contact: HELP Ministries, 717-238-2851
Insurance Accepted: N/A
  • Case/Care Management Referrals
  • Homeless Families
  • Job Finding Assistance
  • Substance Use Disorder Counseling
  • Undesignated Temporary Financial Assistance
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
HELP Ministries
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