First Energy - Penn Power
First Energy - Penn Power - Customer Assistance & Referral Evaluation Services Program
CARES provides assistance on a short-term basis to payment-troubled residential customers. Based on individual circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs. CARES is available to:

* Any customer 60 years of age or over
* A handicapped or disabled customer
* A seriously ill customer
* a customer with a seriously ill family member who resides in the household
920 North Cedar Street
New Castle, PA 16102
Phone/FAX Numbers
  • (800) 207-9276 Main
  • (800) 654-5984 TDD
Services:
  • Electric Service Payment Assistance
  • Weatherization Programs
* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
First Energy - Penn Power
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