FirstEnergy - Penelec
Pennsylvania Customer Assistance Program

Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full.
167 Industrial Park Road
Johnstown, PA 15904
Hours: Monday through Friday, 8:00am to 6:00pm
Phone/FAX Numbers
  • (800) 545-7741 Main
  • (888) 544-4877 Hotline Report Outages
Intake Procedure: Call the Customer Contact Center and speak to a representative in the Advanced Applications Department for specifics regarding the possibility of a security deposit arrangement.
  • Electric Service Payment Assistance
  • Utility Bill Payment Plans
  • Utility Deposit Assistance
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
FirstEnergy - Penelec
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