**May take up to 5 business days to receive a call back.** Provides financial assistance to low income residents to help with security deposits, reconnect fees or to pay their electric bill if they are facing a shut off.

**May take up to 5 business days to receive a call back.** Provides financial assistance to low income residents to help pay security deposits, reconnect fees or their gas bills to prevent a shut off.

**May take up to 5 business days to receive a call back.** Provides financial assistance to low income residents for sewage bill payments and security deposits and reconnect fees to prevent shut off of water.

**May take up to 5 business days to receive a call back.** Provides financial assistance for low income residents to prevent water service from being shut off. Also helps pay security deposits and reconnect fees.

**May take up to 5 business days to receive a call back.** Provides financial assistance to pay gas bills, reconnect fees and security deposits for low income residents

**May take up to 5 business days to receive a call back.** Provides electric bill payment assistance to avoid termination; can also provide help with a security deposit

**May take up to 5 business days to receive a call back.** Provides Gas Bill Payment assistance for security deposits or overdue bills to avoid termination

**May take up to 5 business days to receive a call back.** Provides sewage bill and security deposit payment assistance

**May take up to 5 business days to receive a call back.** Provides Water Bill payment assistance for usage and security deposits

**May take up to 5 business days to receive a call back.** Provides electric bill payment assistance, including security deposits and reconnect fees, to low income residents

**May take up to 5 business days to receive a call back.** Provides financial assistance to low income residents for help paying sewage bills, reconnect and security deposits

**May take up to 5 business days to receive a call back.** Provides financial assistance to low income residents to pay for delinquent water bills, reconnect fees and security deposits.

Provides financial assistance to low income residents for help in paying their electric bills, utility security deposits and utility reconnect fees.

Provides financial assistance to low income residents for help in paying their gas bills, reconnect fee or security deposit

Provides financial assistance for low income residents to help pay sewage bills, reconnect fees and security deposits.

**May take up to 5 business days to receive a call back.** Provides financial assistance to low income residents for help paying water bills, reconnect fees and security deposits

Electric Provider

Eligible Lawrence County Residents who are in need of emergency heating repairs. These services are to assist individuals and families through the winter months to ensure they have access to a home that has functioning heating systems.

As of October, 8th, 2020, due to COVID-19, Pennsylvania Public Utility Commission (PUC) Chairman Gladys Brown Dutrieuille modified the March, 2020 order suspending utility terminations. Enhanced Consumer Protections Details of each of these items may be found by clicking here. OR cut and paste web site in your browser: https://www.puc.pa.gov/press-release/2020/puc-enhances-utility-protections-for-families-businesses-struggling-with-financial-impact-of-covid-19

No Terminations for “Protected Customers” – Utilities shall not terminate service for residential customers with incomes within 300% of the Federal Poverty Income Guidelines (FPIG). (see income chart in "Eligibility" section of this listing)

• Special Outreach to Customers At-Risk of Termination – Utilities must reach out to individual residential and commercial customers whose unpaid balances put them at-risk of termination after the PUC moratorium is lifted on November 9th, 2020.
• Payment Arrangements for Small Businesses – Utilities shall offer a payment arrangement for a period of no less than 18 months to small business customers, as defined by a utility’s tariff.
• Waiver of Connection/Reconnection Fees – Utilities shall waive all connection, reconnection and deposit fees for protected customers.
• No Late Payment Charges – Late payment charges are waived for protected customers.
• Additional Medical Certificates – Two additional medical certificates shall be accepted by utilities for eligible customers.
• Flexible Income Verification – Utilities and the PUC’s Bureau of Consumer Services can utilize flexible methods to verify customer income for assistance programs, payment plans and qualification as a protected customer NOTE for utility concerns regarding PAYMENT PLANS, BILLING ISSUES and/or SERVICE: 1. Consumers should always call their utility provider first to make payment arrangements or share concern. 2. IF that effort is unsuccessful, consumers may call 1-800-692-7380 3. Based on the intake process this office may or may not be able to help resolve the issue. CONSUMER COMPLAINTS: This office investigates and attempts to resolve consumer complaints against regulated companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process.

Financial assistance to repair/replace heating system including furnace and customer service lines.

Compare energy rates

Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include: Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income. Dollar Energy Penelec Electric - available to households at 200% of federal poverty level and allows for the award of a grant of up to $400 to be applied towards a past due electric bill; applications from October 1st to February 28th may only be made if an individual has a shut off notice; starting on March 1st anyone who meets income eligiblity may apply with the stipulation that $150 has been paid towards their electric bill over the past 90 days. Dollar Energy - Accepts applications for grants from Hardship Program on a first come, first serve basis during the set program dates and while funding is available. Must meet all guidelines to be eligible to receive a grant. UGI Operation Share - Company based cash grants awarded to households who need assistance with winter heating bills.

Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include: Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income. PPL ON Track Payment Program - Offers a lower fixed monthly payment for electric bills. Income guidelines apply. PPL will forgive the difference between actual bill and lower fixed OnTrack amount, up to the maximum credit amount of $4,027 for electric heat, or $1,310 for another heat source like natural gas or oil. PPL will also forgive a portion of payment debt over 18 months. As long as OnTrack payments are made on-time each month, at the end of 18 months the overdue balance will be $0. Do not need an overdue bill to qualify.

Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include: Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income. Dollar Energy Penelec Electric - available to households at 200% of federal poverty level and allows for the award of a grant of up to $400 to be applied towards a past due electric bill; applications from October 1st to February 28th may only be made if an individual has a shut off notice; starting on March 1st anyone who meets income eligiblity may apply with the stipulation that $150 has been paid towards their electric bill over the past 90 days. UGI Operation Share - Company based cash grants awarded to households who need assistance with winter heating bills.