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PA Public Utility Commission
PA Public Utility Commission (PUC)
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As of October, 8th, 2020, due to COVID-19, Pennsylvania Public Utility Commission (PUC) Chairman Gladys Brown Dutrieuille modified the March, 2020 order suspending utility terminations. Enhanced Consumer Protections Details of each of these items may be found by clicking here. OR cut and paste web site in your browser: https://www.puc.pa.gov/press-release/2020/puc-enhances-utility-protections-for-families-businesses-struggling-with-financial-impact-of-covid-19
- Special Outreach to Customers At-Risk of Termination – Utilities must reach out to individual residential and commercial customers whose unpaid balances put them at-risk of termination after the PUC moratorium is lifted on November 9th, 2020.
- Payment Arrangements for Small Businesses – Utilities shall offer a payment arrangement for a period of no less than 18 months to small business customers, as defined by a utility’s tariff.
- Waiver of Connection/Reconnection Fees – Utilities shall waive all connection, reconnection and deposit fees for protected customers.
- No Late Payment Charges – Late payment charges are waived for protected customers.
- Additional Medical Certificates – Two additional medical certificates shall be accepted by utilities for eligible customers.
- Flexible Income Verification – Utilities and the PUC’s Bureau of Consumer Services can utilize flexible methods to verify customer income for assistance programs, payment plans and qualification as a protected customer NOTE for utility concerns regarding PAYMENT PLANS, BILLING ISSUES and/or SERVICE: 1. Consumers should always call their utility provider first to make payment arrangements or share concern. 2. IF that effort is unsuccessful, consumers may call 1-800-692-7380 3. Based on the intake process this office may or may not be able to help resolve the issue. CONSUMER COMPLAINTS: This office investigates and attempts to resolve consumer complaints against regulated companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process.
400 North Street
Harrisburg, PA 17120
Harrisburg, PA 17120
Eligibility:
Information on Income Requirements for Protected Customers
Family Size - Income at 300% of Federal Poverty Guidelines
1- $38,280 2- $51,720 3- $65,160 4-
$78,600 5- $92,040 6- $105,480 7- $118,920
8- $132,360 For each additional family member:
$13,440 Additional information on Federal Poverty Guidelines
Please, click here. OR cut and paste web site
in your browser:
https://aspe.hhs.gov/system/files/aspe-files/107166/2020-percentage-poverty-tool.pdf
Hours:
Monday through Friday, 8:00am to 4:00pm
Save On Energy
Save on Energy
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6860 Dallas Parkway
Suite #228
Plano, TX 75024
Suite #228
Plano, TX 75024
Hours:
Monday through Friday, 7:00am to 10:00pm
Saturday, 8:00am to 8:00pm
Sunday, 9:00am to 4:00pm
Saturday, 8:00am to 8:00pm
Sunday, 9:00am to 4:00pm
PA Public Utility Commission
PA Public Utility Commission (PUC)
PA Public Utility Commission (PUC)