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Columbia Gas of Pennsylvania
Columbia Gas of Pennsylvania - Medical Certification
Will delay termination of service for up to 30 days when customers have a licensed physician complete a medical certification form stating that termination would be hazardous to the health or safety of a permanent resident of the home.
121 Champion Way
Suite 100
Canonsburg, PA 15317
Eligibility: Columbia Gas customers who are at risk of termination of service.
Hours: Weekdays, 7:00am - 7:00pm
Nabhi Christian Ministries
Nabhi Christian Ministries - Hands for Hope
Process applications for utility grants for the Dollar Energy Fund Hardship Program on a first come, first serve basis.
7060 Lemington Avenue
Pittsburgh, PA 15206
Eligibility: Low-income
Hours: Sunday through Friday, 10:00am to 6:00pm. Due to COVID-19, NCM is under remote working conditions.
Pennsylvania Public Utility Commission
Pennsylvania Public Utility Commission (PUC)
Provides the follow protections for consumer. Details of each of these items may be found by clicking here. OR cut and paste web site in your browser: https://www.puc.pa.gov/press-release/2020/puc-enhances-utility-protections-for-families-businesses-struggling-with-financial-impact-of-covid-19.

  • No Terminations for “Protected Customers” – Utilities shall not terminate service for residential customers with incomes within 300% of the Federal Poverty Income Guidelines (FPIG). (see income chart in "Eligibility" section of this listing)
    • Special Outreach to Customers At-Risk of Termination – Utilities must reach out to individual residential and commercial customers whose unpaid balances put them at-risk of termination after the PUC moratorium is lifted on November 9th, 2020.
    • Payment Arrangements for Small Businesses – Utilities shall offer a payment arrangement for a period of no less than 18 months to small business customers, as defined by a utility’s tariff.
    • Waiver of Connection/Reconnection Fees – Utilities shall waive all connection, reconnection and deposit fees for protected customers.
    • No Late Payment Charges – Late payment charges are waived for protected customers.
    • Additional Medical Certificates – Two additional medical certificates shall be accepted by utilities for eligible customers.
    • Flexible Income Verification – Utilities and the PUC’s Bureau of Consumer Services can utilize flexible methods to verify customer income for assistance programs, payment plans and qualification as a protected customer

      NOTE for utility concerns regarding PAYMENT PLANS, BILLING ISSUES and/or SERVICE:
      1. Consumers should always call their utility provider first to make payment arrangements or share concern.
      2. IF that effort is unsuccessful, consumers may call 1-800-692-7380
      3. Based on the intake process this office may or may not be able to help resolve the issue.

      CONSUMER COMPLAINTS: This office investigates and attempts to resolve consumer complaints against regulated companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process.

  • 400 North Street
    Harrisburg, PA 17120
    Eligibility:
  • Information on Income Requirements for Protected Customers
    Family Size - Income at 300% of Federal Poverty Guidelines
    1- $38,280
    2- $51,720
    3- $65,160
    4- $78,600
    5- $92,040
    6- $105,480
    7- $118,920
    8- $132,360
    For each additional family member: $13,440

    Additional information on Federal Poverty Guidelines Please, click here.
    OR cut and paste web site in your browser: https://aspe.hhs.gov/system/files/aspe-files/107166/2020-percentage-poverty-tool.pdf
  • Hours: Monday through Friday, 8:00am to 4:00pm
    Salvation Army - Gettysburg Service Unit
    Salvation Army - Emergency Services - Gettysburg Service Unit
    One-time help with rent, utilities, prescription medicine, clothing required for work, some auto repairs and state inspections, services that provide a helping hand to allow people to get on firmer footing.
    1570 Fairfield Road
    Gettysburg Times Building
    Gettysburg, PA 17325
    Eligibility: Those experiencing short-term problems/challenges. This service is not designed to serve those experiencing chronic or on-going issues.
    Hours: Monday through Friday, 9am to 1pm
    Columbia Gas of Pennsylvania
    Columbia Gas of Pennsylvania - Medical Certification
    Nabhi Christian Ministries
    Nabhi Christian Ministries - Hands for Hope
    Pennsylvania Public Utility Commission
    Pennsylvania Public Utility Commission (PUC)
    Salvation Army - Gettysburg Service Unit
    Salvation Army - Emergency Services - Gettysburg Service Unit
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