Working with local agencies, OnTrack offers a payment plan to existing PPL clients. OnTrack will pay for the difference in monthly electric bill, as long as clients pay the OnTrack bill in full by each monthly due date. Reduced monthly payments are based on each household's income.

Helps clients pay an overdue bill, set up a payment plan, restart a previous payment agreement, or request a due date extension.

Regional electric utility provider.
Provides specialized customer assistance programs such as:
* Operation HELP: Pays energy bills for eligible customers (funds can be used to help pay for any fuel source, including oil, coal, kerosene, electric, etc.) low income customers. OpHELP is administered by CAP.
* OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP.
* Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship.
* Rebates and Savings Programs - : Offers programs to help customers save energy.
Call 866-306-2479
* Refrigerator and Freezer Recycling
* Appliance Rebates
* Home energy surveys/energy analysis

Optional billing programs include:
* Budget billing which allows customers to pay about th

Provides short term in home interventions designed to help seniors live independently in their homes. There are also a limited number of long term services available with customized, flexible service plans at little to no cost depending on eligibility.

Short term services include:

- Personal Care
- Home Delivered Meals
- Homemaker Services
- Home Adaptations/Equipment
- Incontinence Supplies
- Heavy-Duty Cleaning
- Minor Home Repairs
- Utility Bill Payment Assistance
- Rent Payment Assistance
- Extermination Services
- Transportation Services

Long-term services include: Home Delivered Meals, Medical Transportation ,Senior Companion Services

Assists with consumer complaints against PUC-regulated utility companies (including telephone complaints), utility bill payment plan negotiation, and utility disconnect programs. Offers electric, gas, and water service shutoff programs.