A recent caller told us that she had first called 211 many years ago. At that time, she was enduring domestic violence, and didn’t know what to do.
A 25-year-old woman texted PA 211 after she had lost her job because of the pandemic. She had no idea when her employer would reopen. At home, she had a two year-old child, and she was pregnant. She was reaching out for help to pay her electric bill.
“Bob” an intellectually disabled individual called PA 211 approximately 15 times between midnight and 9 a.m. recently. He was experiencing anxiety about COVID-19. He had heard that a resident in his apartment building was being tested for COVID-19. Bob was afraid he had been exposed.
PA 211 received a call from an 89-year-old widow who needed $98 in utility assistance. She lives on a small fixed income from Social Security. Due to COVID-19, she had to stock up on groceries beyond her usual amount so she could practice social distancing and protect herself by staying at home alone.