Wendy recently moved from Florida to Erie, Pennsylvania. When Erie was hit by a record-breaking snowstorm just after Thanksgiving in 2024, she called 211 for help. Wendy says the Resource Navigators who took her call were “kind, helpful, and calming.” By the end of the call, Wendy was actually laughing. The Resource Navigator helped to…
William, 63, has been avoiding turning lights on or using air conditioning at home and in an effort to conserve electricity. The price of electricity has skyrocketed along with the cost of almost everything else he needs, and his income is fixed. He called PA 211 Southwest when his electricity was in danger of being…
Elizabeth, 41, a wounded Army veteran, had fallen behind on her bills. She did not have the funds to pay this month’s rent. Elizabeth’s landlord warned her that if May’s rent was late, she would be evicted. She thought there might be a program out there to help veterans. Her Pastor suggested that she call…
A caseworker received a call from an individual seeking financial assistance with a water payment. The caller is a 29 year old female residing in Berks County with her two young children and significant other. The caller’s partner is currently the only income at this time. The caller was receiving a substantial amount of money…
“211 changed my life” and “It was the best phone call I ever made” are just a few quotes from Danny who was able to get the housing assistance resources he needed through 211. Learn more about Danny’s story here: Danny’s Re-entry Success Story Thank you Danny for sharing your story and thank you PA…
Due to her diabetes, Eve, 66, heals slowly from injuries. When she still had chronic pain long after she broke her ankle, a specialist determined that the bones hadn’t knit together. He rebuilt her ankle surgically, and cautioned that it would be months before she could put weight on it. Eve and her husband live…
Lydia’s son was good at math, and she was thrilled that he could attend a diverse charter school with a focus on STEM subjects, a proven track record of achievement, and enrichment activities that she could never afford as a single mom with a limited income. She’d done everything she could to help him keep…
After he pays his rent and utility bills, Warren, 56, only has a few hundred dollars left for essential non-housing expenses like food and health care. He economizes wherever he can and tries to reduce his electricity usage, but he still feels the squeeze of soaring energy costs. Warren doesn’t have a computer or cellphone,…
Maureen, 44, knew she’d to have to get creative in order to pay the mortgage after her divorce. She had some success renting out spare bedrooms on a short-term vacation stay site. When that income stream dried up during the pandemic, she found a roommate through mutual friends. A year later, the roommate decided to…
Mark, a single father, is trying to be the best father he can be to his six-year-old son, Owen. He never expected to become a father at nineteen. However, when his girlfriend became pregnant, he knew he wanted to be involved in his child’s life. Little did he know, he would be raising his son,…
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