What is 211?

211 is the most comprehensive source of locally curated social services information in the US.  211 allows all residents of Pennsylvania to have access to customized health, housing and human services information in one place 24 hours a day, 7 days a week.  211 is a one-stop resource to find information about community services; no more guessing or unnecessary calls.  Language services are available in more than 170 languages and dialects. Every hour of every day, someone searches for services, from substance abuse treatment to care for a child or an aging parent.  211’s specially trained Call Specialists can assist by answering your questions and connecting you to thousands of health and human services programs in your community.

We are the boots on the ground, the local experts who make finding help easier. Our teams of compassionate, highly trained specialists are available 24/7 to help you access the best local resources and services to address almost any need. 211 is committed to being the most essential resource for anyone who needs help. We help thousands of people overcome barriers and address challenges every day.

Does it cost money to call 211?

No, the call to 211 is a free call.

What if I want to find my own answers?

Feel free to search our online resource library, filled with thousands of community resources ranging from rent payment assistance to community support groups by clicking here.

I am having trouble connecting with 211. What can I do?

Office Phone: Talk to the IT department of your office and have the phones programmed to make 211 calls.

Mobile Phone: Contact your provider about 211 availability on your plan.

Are there other ways I can connect with PA 211?
What kinds of assistance can PA 211 provide?

With one phone number, callers gain free, confidential access to thousands of programs and services that can help improve the quality of their lives. Every day, highly trained 211 Call Specialists provide referrals to:

  • Basic Human Needs Resources: food banks and supplemental food and nutrition programs, shelters, rent and utility payment assistance
  • Physical and Mental Health and Substance Abuse Resources: health care, vaccination and health epidemic information, crisis intervention services, support groups, counseling, a confidential path out of physical and/or emotional domestic abuse, addiction prevention and rehabilitation programs
  • Employment Support: financial assistance, job training, education programs
  • Support for Older Adults and Persons with Disabilities: home-delivered meals, transportation, health care
  • Services for Veterans
  • Reentry Help for Ex-Offenders
  • Youth and Child Care Programs: after school programs, summer camps, mentoring, protection services
  • Emergency information and disaster relief
What if I am deaf or hard of hearing?

TTY services are available or access our on-line database here.

How can I find out what kinds of help callers are seeking when they call 211?

To see data on the requests made to PA 211 over time, with the option to filter by county, legislative district or needs categories, visit PA’s page on 211 Counts. PA 211 Counts provides searchable and visual data of community requests from 211 call centers across the state.

How can 211 help in times of disaster or emergency?

PA 211 partners with the Pennsylvania Emergency Management Agency (PEMA), local Volunteer Organizations Active in Disasters (VOAD) and other emergency management agencies to respond to localized natural disasters in Pennsylvania.

In addition, PA 211 is part of a national network of contact centers in the US which regularly provides assistance across state lines to respond to flooding, wildfires, hurricanes, and even manmade disasters such as the September 11 attack. For example, during Hurricane Irma, several PA 211 centers were activated to help Floridians.

Exit IconPanic Button
Click here or hit the 'esc' key on your keyboard to leave this site fast.