FirstEnergy
FirstEnergy - Penn Power - Customer Assistance Program and Project REACH
Project REACH is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill. The distribution of funds is administered by the Salvation Army located throughout the Penn Power service territory.

Customer Assistance Program (CAP) CAP helps residential customers maintain electric service. Participating customers are placed on a payment plan that requires a regular monthly payment based on a discounted rate. The goals of CAP are to:

* Improve ability to make a payment
* Reduce consumption of electricity

CAP is administered by Human Services staff members and community-based organizations. There are household income requirements and other program qualifications.
920 North Cedar Street
New Castle, PA 16102
Eligibility: Click here to see information on Penn Power energy assistance programs.
Hours: Monday through Friday, 8:00am to 6:00pm
(800) 720-3600
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Phone/FAX Numbers
  • (800) 720-3600
Geographical Area: Allegheny, Beaver, Butler, Crawford, Lawrence, Mercer
Helpful Tips: Customers receiving LIPURP assistance from First Energy are not eligible for Dollar Energy funds.
Additional Services Offered at this Agency:
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
FirstEnergy
FirstEnergy - Penn Power - Customer Assistance Program and Project REACH
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