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City of Philadelphia - Philly311
City Non-Emergency Customer Service Center

Provides access to Philadelphia City government departments and services, delivers updates and information, and serves as the customer service hub for all of the City's non-emergeny services.

Residents and visitors may also use 311 to report problems and submit service requests including:
  • Potholes and street damage
  • Abandoned vehicles
  • Streetlight outages
  • and many other issues.
    1400 John F. Kennedy Boulevard
    Philadelphia City Hall, Room 167
    Philadelphia, PA 19107
    Eligibility: Open to the public, including both residents and visitors.
    Hours:
    Contact Center: Monday through Friday, 8:00am - 8:00pm.
    Online form available 24/7.
    Pittsburgh City Government and Mayor's Office
    311 Response Center
    Accepts calls to report a need for city services such as garbage pick-up, abandoned cars, etc. An e-mail form to report complaints is available online: Click here for the 311 online form.
    414 Grant Street
    Suite 512
    Pittsburgh, PA 15219
    Eligibility: City residents.
    Hours: Monday through Friday, 8:00am to 6:00pm
    City of Philadelphia - Philly311
    City Non-Emergency Customer Service Center
    Pittsburgh City Government and Mayor's Office
    311 Response Center
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