Use this form to report a problem or issue you have faced with the PHLConnectED process.

The PHLConnectED program prioritizes families with the greatest need for internet service. We will focus on connecting K–12 families who:
Do not have any internet access.
Have only mobile phone internet access.
Are homeless or housing-insecure.
Have students who participate in remote learning in locations without internet access (outside of the primary household).
Eligible households will be identified through data gathered by the Philadelphia School District of Philadelphia, the Charter Schools Office, and internet service providers. The school district or schools will reach out to these households through direct mail, email, robocalls, or text message.

Once District Students are deemed eligible for hotspot - They can be picked up at one of these 4 sites:
Hours: Monday, Tuesday, Thursday, and Friday: 9:00am - 3:00pm; Wednesdays: 9:00am - 5:00pm.


Fitzpatrick Annex Building (rear of Fitzpatrick Elementary School)
4101 Chalfont Drive, Philadelphia PA 19154

Martin Luther King High School
6100 Stenton Avenue; Philadelphia, PA 19138

South Philadelphia High School at 2101 South Broad Street

The Afforable Connectivity Program is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households. If your household is eligible, you can receive:

Up to a $30/month discount on your broadband service and associated equipment rentals

Up to a $75/month discount if your household is on qualifying Tribal lands

A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)

La Programa de Descuentos para Internet (ACP) es un programa de la FCC que brinda un descuennto en servicios de banda ancha. Este nuevo programa de asistencia conectará a los hogares para los consumidores de bajos ingresos que califiquen.

La Programa proporcionará un descuento mensual de hasta $30 (dólares estadounidenses) para el servicio de Internet de hogares elegibles y un descuento mensual de hasta $75 (dólares estadounidenses) para hogares elegibles situados en tierras tribales. Los hogares elegibles también pueden recibir un descuento único de $100 (dólares estadounidenses) por la compra de una computadora portátil, computadora de escritorio o una tableta electrónica, a través de un proveedor participante.

Internet Essentials from Comcast is the nation’s largest, most comprehensive, and most successful broadband adoption program for low-income Americans in the country. The program is uniquely designed to address the three major barriers to broadband adoption—digital literacy training and relevance, equipment, and cost—and relies on a network of tens of thousands of community partners to help families cross the digital divide.

Provides assistance with accessing needed technology and devices, connecting to WIFI and wireless networks, and providing basic technical support.

Internet Essentials from Comcast is the nation’s largest, most comprehensive, and most successful broadband adoption program for low-income Americans in the country. The program is uniquely designed to address the three major barriers to broadband adoption—digital literacy training and relevance, equipment, and cost—and relies on a network of tens of thousands of community partners to help families cross the digital divide.

CCIL makes free Internet access and related services available to all who live, work or attend school in Chester County. In addition, CCIL provides web hosting and related ancillary services for a number of Chester County non-profit organizations including The Salvation Army, West Chester Senior Center, Habitat for Humanity and Grove United Methodist Church.

Among CCIL users that benefit are senior citizens, the disabled, lower income citizens and those who may not ordinarily have the finances to support hardware purchases and/or Internet service. Moreover, in addition to equipment and Internet service needs, CCIL volunteers provide users with required instruction, set-up and general handholding. CCIL combines the best of high tech along with high touch to ensure end users achieve maximum benefit from their Internet access.

THIS CHARTER SCHOOL HAS OPTED OUT OF THE PHLConnectED Program - Households can apply for Comcast Internet Essentials on their own but the PHLConnectED free internet/hotspot are not currently available to this Charter School. Contact Comcast through the Internet Essentials website -- internetessentials.com -- and complete the form for the 60-day free Internet Essentials plan.

Assists the local community around Drexel University with finding low cost Internet access and by providing basic technical support concerning computers, tablets, and smartphones.

Offers free computer training programs for students of all ages, connects people to high-speed internet at a low cost, and provides open access to a computer lab four days a week.

Internet Essentials is a program for families and other low-income households who currently do not subscribe to Internet at home. Xfinity Internet customers are not eligible for Internet Essentials.
During COVID-19 famiies may qualify for two months of free service

Offers low-cost high-speed internet service for eligible families and individuals where Comcast/Xfinity is available.

Internet Essentials from Comcast is the nation's largest, most comprehensive, and most successful broadband adoption program for low-income Americans in the country. The program is uniquely designed to address the three major barriers to broadband adoption-digital literacy training and relevance, equipment, and cost-and relies on a network of tens of thousands of community partners to help families cross the digital divide.

Lifeline is a federal program that helps lower the cost of your monthly phone or Internet bill, but not both.
Receive up to $9.25 off your phone or Internet bill.
If you qualify, your household can get Lifeline for phone or Internet service, but not both.
• If you get Lifeline for phone service, you can get the benefit for one mobile phone or one home
phone, but not both.
• If you get Lifeline for Internet service, you can get the benefit for your mobile phone or your home
connection, but not both.
• If you get Lifeline for bundled phone and internet service, you can get the benefit for your mobile
phone bundled service or your home bundled service, but not both.
Your household cannot get Lifeline from more than one phone or internet company.
You are only allowed to get one Lifeline benefit per household, not per person. If more than one person in
your household gets Lifeline, you are breaking the FCC’s rules and will lose your benefit.

Provides Internet Essentials from Comcast in a program designed to address the major barriers to broadband adoption: digital literacy, training, and relevance; equipment; and cost.

Internet Essentials from Comcast is the nation’s largest, most comprehensive, and most successful broadband adoption program for low-income Americans in the country. The program is uniquely designed to address the three major barriers to broadband adoption—digital literacy training and relevance, equipment, and cost—and relies on a network of tens of thousands of community partners to help families cross the digital divide.

Provides holistic support services for immigrants and refugees. Assists elders, adults, and families on employment support, digital literacy, Digital Navigator helpline, naturalization assistance, public benefits, health insurance, intimate partner violence, ESL, health access, information and referral, case management, advocacy, community programs, and collaboration with other health care and social service providers. Provides voter registration, voter education, and voter protection supports.

*in person services currently suspended*

SEAMAAC supports students and families who are having challenges with school attendance and performance. Case managers work with families to increase school engagement and connect them to community resources that will support the family. After school programs and summer programs focus on Hip Hop Heritage, cultural connections, and civic engagement.

Provides assistance with:

• low cost Internet or phone options
• assistance with connecting to WIFI/wireless networks
• learning how to use your smart phone as a hotspot wireless network
• using your smartphone to access your email, calendar, or other apps
• using a computer, tablet, or other devices
• information on school registration, remote learning support, and other educational needs for your children.

Hotspots are also available.

Offering WIFI hotspots for public use. Letting people have access to WIFI during COVID-19 crisis.
Also providing Spectrum Internet Assist, our high-speed broadband program to eligible low-income households.

Customers approved for the Affordable Connectivity Program can get free Fios Home Internet with Verizon's Fios Forward discount.

Provides an internet device with a year's worth of internet access to qualifying participants.

Proporciona un dispositivo de Internet con un año de acceso a Internet a los participantes que califiquen.

Internet Essentials from Comcast is the nation's largest, most comprehensive, and most successful broadband adoption program for low-income Americans in the country. The program is uniquely designed to address the three major barriers to broadband adoption-digital literacy training and relevance, equipment, and cost-and relies on a network of tens of thousands of community partners to help families cross the digital divide.