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Nabhi Christian Ministries
Nabhi Christian Ministries - Hands for Hope
Process applications for utility grants for the Dollar Energy Fund Hardship Program on a first come, first serve basis.
7060 Lemington Avenue
Pittsburgh, PA 15206
Eligibility: Low-income
Hours: Sunday through Friday, 10:00am to 6:00pm. Due to COVID-19, NCM is under remote working conditions.
Pennsylvania Public Utility Commission
Pennsylvania Public Utility Commission (PUC)
Provides the follow protections for consumer. Details of each of these items may be found by clicking here. OR cut and paste web site in your browser: https://www.puc.pa.gov/press-release/2020/puc-enhances-utility-protections-for-families-businesses-struggling-with-financial-impact-of-covid-19.

  • No Terminations for “Protected Customers” – Utilities shall not terminate service for residential customers with incomes within 300% of the Federal Poverty Income Guidelines (FPIG). (see income chart in "Eligibility" section of this listing)
    • Special Outreach to Customers At-Risk of Termination – Utilities must reach out to individual residential and commercial customers whose unpaid balances put them at-risk of termination after the PUC moratorium is lifted on November 9th, 2020.
    • Payment Arrangements for Small Businesses – Utilities shall offer a payment arrangement for a period of no less than 18 months to small business customers, as defined by a utility’s tariff.
    • Waiver of Connection/Reconnection Fees – Utilities shall waive all connection, reconnection and deposit fees for protected customers.
    • No Late Payment Charges – Late payment charges are waived for protected customers.
    • Additional Medical Certificates – Two additional medical certificates shall be accepted by utilities for eligible customers.
    • Flexible Income Verification – Utilities and the PUC’s Bureau of Consumer Services can utilize flexible methods to verify customer income for assistance programs, payment plans and qualification as a protected customer

      NOTE for utility concerns regarding PAYMENT PLANS, BILLING ISSUES and/or SERVICE:
      1. Consumers should always call their utility provider first to make payment arrangements or share concern.
      2. IF that effort is unsuccessful, consumers may call 1-800-692-7380
      3. Based on the intake process this office may or may not be able to help resolve the issue.

      CONSUMER COMPLAINTS: This office investigates and attempts to resolve consumer complaints against regulated companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process.

  • 400 North Street
    Harrisburg, PA 17120
    Eligibility:
  • Information on Income Requirements for Protected Customers
    Family Size - Income at 300% of Federal Poverty Guidelines
    1- $38,280
    2- $51,720
    3- $65,160
    4- $78,600
    5- $92,040
    6- $105,480
    7- $118,920
    8- $132,360
    For each additional family member: $13,440

    Additional information on Federal Poverty Guidelines Please, click here.
    OR cut and paste web site in your browser: https://aspe.hhs.gov/system/files/aspe-files/107166/2020-percentage-poverty-tool.pdf
  • Hours: Monday through Friday, 8:00am to 4:00pm
    Philadelphia Water Department
    Philadelphia Water Department - Covid-19 restoration
    The Philadelphia Water Department (PWD) is taking all necessary measures to ensure staff can continue to deliver of safe, clean drinking water and treat wastewater as City officials respond to the COVID-19 emergency.

    We are providing the following for residents:

    - Restoring water service to all delinquent residential and commercial customers; the restoration fee will be waived
    - We will not shut down water service for delinquent residential and commercial accounts
    - Residential customers who have been shut off for meter non-compliance will also have their water service restored

    These services will be offered through May 15, 2020.
    1101 Market Street
    ARAMark Tower - 5th Floor
    Philadelphia, PA 19107
    Hours: Monday through Friday, 8:00am to 5:00pm
    Pittsburgh Community Services
    Pittsburgh Community Services - Dollar Energy Fund Application Assistance
    Provides screening for individuals who want to apply for a Dollar Energy Fund grant.
    249 North Craig Street
    Pittsburgh, PA 15213
    Eligibility: Based on the utility company the federal poverty guidelines vary. You must call to qualify.
    Hours: Weekdays, 9:00am to 5:00pm
    Salvation Army - Gettysburg Service Unit
    Salvation Army - Emergency Services - Gettysburg Service Unit
    One-time help with rent, utilities, prescription medicine, clothing required for work, some auto repairs and state inspections, services that provide a helping hand to allow people to get on firmer footing.
    1570 Fairfield Road
    Gettysburg Times Building
    Gettysburg, PA 17325
    Eligibility: Those experiencing short-term problems/challenges. This service is not designed to serve those experiencing chronic or on-going issues.
    Hours: Monday through Friday, 9am to 1pm
    TREHAB
    TREHAB - Utility Program Assistance - Wellsboro
    Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include:

    Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income.

    Dollar Energy Penelec Electric - available to households at 200% of federal poverty level and allows for the award of a grant of up to $400 to be applied towards a past due electric bill; applications from October 1st to February 28th may only be made if an individual has a shut off notice; starting on March 1st anyone who meets income eligiblity may apply with the stipulation that $150 has been paid towards their electric bill over the past 90 days.

    UGI Operation Share - Company based cash grants awarded to households who need assistance with winter heating bills.
    115 Heartwood Lane
    Wellsboro, PA 16901
    Hours: Monday through Thursday from 8:30am to 4:00pm
    Nabhi Christian Ministries
    Nabhi Christian Ministries - Hands for Hope
    Pennsylvania Public Utility Commission
    Pennsylvania Public Utility Commission (PUC)
    Philadelphia Water Department
    Philadelphia Water Department - Covid-19 restoration
    Pittsburgh Community Services
    Pittsburgh Community Services - Dollar Energy Fund Application Assistance
    Salvation Army - Gettysburg Service Unit
    Salvation Army - Emergency Services - Gettysburg Service Unit
    TREHAB
    TREHAB - Utility Program Assistance - Wellsboro
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