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PA Public Utility Commission
PA Public Utility Commission (PUC)

As of October, 8th, 2020, due to COVID-19, Pennsylvania Public Utility Commission (PUC) Chairman Gladys Brown Dutrieuille modified the March, 2020 order suspending utility terminations. Enhanced Consumer Protections Details of each of these items may be found by clicking here. OR cut and paste web site in your browser:
  • No Terminations for “Protected Customers” – Utilities shall not terminate service for residential customers with incomes within 300% of the Federal Poverty Income Guidelines (FPIG). (see income chart in "Eligibility" section of this listing)
    • Special Outreach to Customers At-Risk of Termination – Utilities must reach out to individual residential and commercial customers whose unpaid balances put them at-risk of termination after the PUC moratorium is lifted on November 9th, 2020.
    • Payment Arrangements for Small Businesses – Utilities shall offer a payment arrangement for a period of no less than 18 months to small business customers, as defined by a utility’s tariff.
    • Waiver of Connection/Reconnection Fees – Utilities shall waive all connection, reconnection and deposit fees for protected customers.
    • No Late Payment Charges – Late payment charges are waived for protected customers.
    • Additional Medical Certificates – Two additional medical certificates shall be accepted by utilities for eligible customers.
    • Flexible Income Verification – Utilities and the PUC’s Bureau of Consumer Services can utilize flexible methods to verify customer income for assistance programs, payment plans and qualification as a protected customer NOTE for utility concerns regarding PAYMENT PLANS, BILLING ISSUES and/or SERVICE: 1. Consumers should always call their utility provider first to make payment arrangements or share concern. 2. IF that effort is unsuccessful, consumers may call 1-800-692-7380 3. Based on the intake process this office may or may not be able to help resolve the issue. CONSUMER COMPLAINTS: This office investigates and attempts to resolve consumer complaints against regulated companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process.
  • 400 North Street
    Harrisburg, PA 17120
  • Information on Income Requirements for Protected Customers Family Size - Income at 300% of Federal Poverty Guidelines 1- $38,280 2- $51,720 3- $65,160 4- $78,600 5- $92,040 6- $105,480 7- $118,920 8- $132,360 For each additional family member: $13,440 Additional information on Federal Poverty Guidelines Please, click here. OR cut and paste web site in your browser:
  • Hours: Monday through Friday, 8:00am to 4:00pm
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    6860 Dallas Parkway
    Suite #228
    Plano, TX 75024
    Hours: Monday through Friday, 7:00am to 10:00pm
    Saturday, 8:00am to 8:00pm
    Sunday, 9:00am to 4:00pm
    Utility Program Assistance - Wellsboro - TREHAB
    Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include: Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income. Dollar Energy Penelec Electric - available to households at 200% of federal poverty level and allows for the award of a grant of up to $400 to be applied towards a past due electric bill; applications from October 1st to February 28th may only be made if an individual has a shut off notice; starting on March 1st anyone who meets income eligiblity may apply with the stipulation that $150 has been paid towards their electric bill over the past 90 days. UGI Operation Share - Company based cash grants awarded to households who need assistance with winter heating bills.
    115 Heartwood Lane
    Wellsboro, PA 16901
    Hours: Monday through Thursday from 8:30am to 4:00pm
    PA Public Utility Commission
    PA Public Utility Commission (PUC)
    Utility Program Assistance - Wellsboro - TREHAB
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