“Bob” an intellectually disabled individual called PA 211 approximately 15 times between midnight and 9 a.m. recently. He was experiencing anxiety about COVID-19. He had heard that a resident in his apartment building was being tested for COVID-19. Bob was afraid he had been exposed.
Bob wanted to know: Should he be tested? He shook this person’s hand last year, can he get it from that? What are the symptoms of COVID-19? Can he get it from sitting on the same bench that an infected person had sat on?
Throughout the long night and into the following morning, the caring staff at PA 211 talked Bob through his fears. They assured Bob that as long as he is not showing any symptoms, he should be fine. They gently advised him to wash his hands in warm water throughout the day, keep his apartment clean and stay away from people who are sick.
PA 211 is critical because it gives people like Bob and countless others with anxiety, or with human service needs or in an active crisis, a place to call to get help.
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