“I almost didn’t call.”

Melissa and her son were getting by on her restaurant job, until she was laid off. She quickly fell behind on bills, and got a shutoff notice for her electric service. Unable to pay the amount due, she called 211 to see if she had any options.

Our Resource Navigator listened to Melissa’s situation, and pointed her to local resources for utility bill assistance, support with her job search, food pantries, and a diaper bank. She also gave her a recommendation to call her electric company, to see if a payment plan was possible. Melissa called her electric company that day. Not only was she able to avoid a shutoff, but she got some of her past due balance forgiven.

“I almost didn’t call, and I’m so glad I did.” – Melissa, Northwestern PA

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