James had recently ended a long-term relationship with his partner, and he was struggling with how to handle the grief he was feeling. It came as a shock to him that this was so difficult, because he was the one that ended the relationship. He had never reached out for help before, and had no idea how to find help, so he decided to call PA 211.
The PA 211 resource navigator talked to James to assess his needs and determine the exact type of services he needed. They conversed for a while to figure out if he wanted a support group, or if he was more interested in individual counseling. Additionally, the resource navigator needed to find out if he had health insurance. James did have insurance, and decided that he wanted counseling services.
James received information on how to reach out to his health insurance for mental health services. Then he was provided with several referrals to Mental Health programs in his area that accepted his insurance. James told the resource navigator that he was relieved he called PA 211 for help, because now, he knew the direction he needed to go for help.
“I never needed help before now.” – James, Southcentral PAView More Success Stories