Elda is retired and lives on a fixed income, so covering household expenses was a struggle after her rent was raised. She decided to reach out to 211 for help, and used the information we gave her to enroll in a payment plan with her utility company.
Things were going well, until Elda had an unexpected medical bill. She missed a payment with her utility company, and was expecting a shutoff notice to arrive any day. So Elda decided to contact 211 again, to see what her options were. Our Resource Navigator gave her information for local agencies that provide emergency utility assistance.
Because Elda reached out, she was able to prevent an interruption to her utility service.
“With the information you gave me, I was able to find help.” – Elda, Southeastern PA
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