“This is just so hard for me.”

At 71 years old, Nina never thought she’d be supporting her 42-year-old son, who battles mental health issues along with a substance use disorder. Nina was struggling from the stress of her situation, and she called 211 for help.

At the beginning of the conversation, Nina was emotional and anxious, but as she explained what she was going through to the Resource Navigator, she began to calm down – there were resources available to help her. She got a professional talkline number that she or her son can call at any time of the day or night, to talk through any issues they might be experiencing. The Resource Navigator offered to transfer her call directly to the talkline, but Nina no longer felt like she needed it in that moment.

“I feel so much better after talking to you – thank you for listening to me.” – Nina, Eastern PA

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