Philadelphia Corporation for Aging
Philadelphia - Ombudsman Program
Responds to complaints made by residents, or their family members, of long term care facilities.

Ombudsman may address issues related to:

  • Residents’ finances: Access to personal funds, Medicare and Medicaid benefits, charges, and billing
    • Quality of life: Concerns about food, the physical environment, and social activities
    • Professional care: Issues concerning medications, nursing care, physician and rehabilitative services and the use of restraints
    • Residents’ rights: Practices and policies that maintain the resident’s dignity; as well as policies regarding admission, transfer and discharge
    • Information and education: Referrals to long-term care programs; assistance in making informed decisions about long term care providers and education about residents’ rights
  • 642 North Broad Street
    Philadelphia, PA 19130
    Eligibility: Serves Philadelphia County residents who reside in long-term care facilities.
    Hours: Call for information.
    Phone/FAX Numbers
    • (215) 545-5724
    • (215) 765-9000
    • (215) 765-9066 - Fax
    Email Address: info@pcaCares.org
    Fee Amounts: Services provided free of charge.
    Intake Procedure: Call for more information.
    If you represent this agency, update your listing here.
    * The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
    Philadelphia Corporation for Aging
    Philadelphia - Ombudsman Program
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