Commission on Economic Opportunity (CEO)
Utility Payment Assistance
Provides PPL , UGI utility customers with access to assistance programs to help with bill payment services. Programs include UGI's Customer Assistance Program (CAP), UGI Operation Share, PPL's OnTrack Program, PPL Operation Help, Dollar Energy hardship program to PA American Water customers, and LIHEAP Crisis. PPL programs, such as security deposit waivers.
165 Amber Lane
Wilkes Barre, PA 18702
Eligibility: Individuals in need of assistance with utility bills. Eligibility based on household income. Call your utility company or CEO for eligibility requirements.
Hours: Monday through Friday, 8:30am to 5:00pm (Closed from 12:00pm to 1:00pm)
(570) 826-0510
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Phone/FAX Numbers
  • (570) 826-0510
  • (800) 822-0359 - Hotline/Toll-Free
  • (570) 829-1665 - Fax
Email Address: ceonortheast@gmail.com
Fee Amounts: None
Intake Procedure: Customers can pick up/drop off an applications at the CEO main office in Wilkes Barre. Also both PPL and UGI Utilities have an online application process. Call PPL/UGI or CEO main office to inquire about the programs.
Intake Requirements: Complete application. Need to submit photo id, provide name/ss numbers for all household members and income for the past 30 days from the application.
Geographical Area: Luzerne, Wyoming
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Commission on Economic Opportunity (CEO)
Utility Payment Assistance
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