Family Service Association of Northeastern PA
Clinical and Casework Programming - Warm Line Telephone Support Line
Provides a telephone support line where the caller is able to talk to trained peers that can listen to concerns and offer support. All calls will remain confidential except in cases that require crisis intervention.
31 West Market Street
Wilkes-Barre, PA 18701
Eligibility: NEPA Individuals who use or is currently using mental health services
Hours: Monday, Tuesday, 5:00pm to 9:00pm

Wednesday through Sunday, 1:00pm to 9:00pm
(570) 602-3110
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Phone/FAX Numbers
  • (570) 602-3110
  • (570) 823-5144
  • (570) 602-3101 - Fax
Email Address: families@fsanepa.org
Fee Amounts: Free
Intake Procedure: Telephone number must be provided and first name would be helpful.
No calls will be accepted from blocked or private numbers. Please unblock your caller ID prior to calling.
Intake Requirements: Calls are limited to 15 minutes. Frequent callers may have additional time restrictions placed on their calls.
You may call once a day.
Geographical Area: Bradford, Clinton, Columbia, Lackawanna, Luzerne, Lycoming, Monroe, Montour, Northumberland, Pike, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, and Wyoming Counties
Facility/ADA Access: N/A
Additional Services Offered at this Agency:
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
Family Service Association of Northeastern PA
Clinical and Casework Programming - Warm Line Telephone Support Line
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