Provides case management, acts as a liaison to form linkages between clients and service providers, provides referrals to agencies, provides support and follow-up services. Referrals services include, but are not limited to: health and dental care, mental health care, substance abuse treatment and counseling, individual and family counseling, parenting skill building, child care, respite care for children and families, Bridge and PennFree Housing subsidy, emergency shelter, transitional housing, GED, ABE remediation, job readiness, training, and placement, COA Support Groups (Children Alcoholics/Addicts/Abusers), recreational and social activities for families, etc.

Offers referrals to agencies that provide Caregiver Support services. Monitors and funds these services. Provides primary caregivers with a break from caregiving. Services include reimbursement for out of pocket costs associated with caregiving related services and supplies, education, training, counseling, respite care and more.
The program supports individuals who want to live at home but need help with daily activities such as meal preparation, bathing, dressing, grooming, eating, and/or personal care. It is designed to ease the burden for caregivers who are overwhelmed with helping their loved one, managing their own family, and possibly work responsibilities as well.

Provides benefit counseling, reimbursement of respite provided for the primary caregiver, reimbursement for consumable care-giving supplies, adaptive equipment, and caregiver education.

Provides the supportive services necessary to help individuals maintain their independence at home. Services include personal care, meal preparation, respite care, housekeeping, and a range of specialized programs.

Provides a broad range of in-home care and services for clients of any age. The
emphasis is on personal care assistance and home management in order for individuals in need of assistance to maintain an independent lifestyle. Private duty nursing is also available.

Area Agencies on Aging provides local services, act as advocates, and generally assist older
citizens to remain active in their communities. They operate under guidance from the Pennsylvania Department of Aging.
Services include:
- Advocacy - Support and representation, administratively and legislatively, for the needs of older adults as a group or individually.
- PA MEDI - assistance with health insurance benefit concerns, appeals, benefit applications.
- Employment Services - subsidized employment for training purposes. Available to low income persons age 55 and older.
- Information and Referral - answers to questions on the availability of services and programs for older adults.
- Legal Services - provided in non-fee generating cases via a contract with North Penn Legal Services, Inc.
- Nursing Home Transition - Information about availability of long term care in a variety of settings - in the home, or in assisted living, and planning/coordination in making a move to an alternate setting including arranging for necessary services, for current residents of nursing homes.
- Ombudsman - receives, investigates and assists in resolving complaints about quality of long term care.
Provides information on long term care issues.
- Protective Services - activities, resources and supports to prevent or intervene in abuse, neglect, exploitation and abandonment cases.
- Specialized Transportation - limited availability of rides to medical appointments and social service agencies.
- Care Management - casework services for assessment and care planning, and authorization of the following:
- Adult Day Care - caregiving in an organized setting for less than a 24 hour day. Excellent for caregiver respite.
- Emergency Energy Assistance - bill payment or provision of fuel to avoid utility shut off or lack of fuel in crisis situations.
- Caregiver Support Program - educational services and financial assistance to family care providers.
- Home Delivered Meals - hot/cold meals delivered to maintain necessary nutrition.
- Home Health Care - skilled nursing, therapy and aide services.
- Nursing Home Respite Services - respite for overnight absences of caregivers.
- Personal Care - in-home help with bathing and other personal hygiene, laundry, shopping and meal preparation.
- Pre-Admission Assessment - level of care determination for those considering admission to a long term care facility.
- Waiver Services - Medicaid-funded in-home services of the types listed above, and more, to maintain nursing-home eligible older adults in their homes.
- Senior Farmer Market Nutrition Program - provides food vouchers for residents 60 years old who meet income guidelines

Information and referral service provides information on the availability of services and programs for older adults. Services may be delivered directly, purchased from a community agency, or available through a cooperative agreement.

Offers a support group for individuals struggling with Alzheimer's, along with their families and caregivers. Group meets in Hospital Conference Room B.

Statewide Elder Abuse HOTLINE: 1-800-490-8505
The goal of the Protective Services Department is to insure that the basic health and safety of all older adults are met in the least restrictive setting possible, and that no older adult should remain at imminent risk to person or property.

Elder abuse may involve one or more of the following:

• Abuse
• Neglect
• Exploitation
• Abandonment
  
  

Abuse may occur when a caregiver fails to meet the needs of the older person or when older people fail to take care of themselves.

Protective Services are provided under one or more of the following conditions:

• 60 years of age or older
• Incapacitated person
• Unable to obtain or perform services necessary to maintain physical or mental health
• No responsible caretaker
• Imminent risk of his/her person or property
  
  

Provides support and services to enable older adults to continue to live in their homes and communities. Services may include Care Management, Assessment, Protective Services, Information and Assistance, PA MEDI (Insurance Counseling), Health and Wellness Programs, adult day services, in home meals, personal emergency response system, personal care, transportation, and caregiver support. The agency also has 5 Senior Centers throughout the County in which participants can enjoy a Congregate Meal and Programming.