Philadelphia Water Department
Philadelphia - Tiered Assistance Program
Provides payment assistance for water bills.
1101 Market Street
ARAMark Tower - 5th Floor
Philadelphia, PA 19107
Eligibility: Low income, seniors, or have one of the following qualifying hardships:

1) Household grew: New baby added to the family, or a family member moved in

2) Job loss: Main income-earner was out of work for four months, and was on unemployment

3) Serious illness: Customer or family member has a life-threatening condition, or is receiving in-home care

4) Family loss: Household’s primary income-earner passed away

5) Domestic violence: Customer spent time in a shelter because of domestic violence
Hours: Monday through Friday, 8:30am to 5:00pm
Phone/FAX Numbers
  • (215) 685-6300
Fee Amounts: Call for details.
Intake Procedure: Apply by mail, in-person at a local Neighborhood Energy Center, or online via the intake website.

View Intake Website >
Intake Requirements: Visit the website and scroll down to "Gathering documents" for a list of required documents.
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
Philadelphia Water Department
Philadelphia - Tiered Assistance Program
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