Philadelphia Water Department
Philadelphia - Covid-19 restoration
The Philadelphia Water Department (PWD) is taking all necessary measures to ensure staff can continue to deliver of safe, clean drinking water and treat wastewater as City officials respond to the COVID-19 emergency.

We are providing the following for residents:

- Restoring water service to all delinquent residential and commercial customers; the restoration fee will be waived
- We will not shut down water service for delinquent residential and commercial accounts
- Residential customers who have been shut off for meter non-compliance will also have their water service restored

These services will be offered through May 15, 2020.
1101 Market Street
ARAMark Tower - 5th Floor
Philadelphia, PA 19107
Hours: Monday through Friday, 8:00am to 5:00pm
(215) 685-6300
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Phone/FAX Numbers
  • (215) 685-6300
Intake Procedure: Call 215-685-6300 for more information or email waterinfo@phila.gov
Additional Services Offered at this Agency:
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* The community resource directory information is up to date to the best of our knowledge. However, you should always call the provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. Pennsylvania 211 does not rate, recommend or endorse any agency. We simply provide information as a public service.
Philadelphia Water Department
Philadelphia - Covid-19 restoration
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