Advocates for and protects the rights of older persons receiving long-term care services. Receive, investigate, and resolve complaints on behalf of individuals. Trained staff or volunteers are available to act as an impartial mediator to address concerns.

Investigates and resolves complaints made by or on behalf of older persons living in long-term care facilities or receiving long term care services in their home.

Investigates and resolves complaints concerning long-term care services related to health, safety, welfare, and rights of individuals who live in nursing homes and personal care homes, as well as those who utilize adult day services, domiciliary care, and community-based care programs.

Investigates and resolves complaints for both long-term care providers and consumers of long-term services. Providers include nursing homes, licensed personal care homes, formal and informal providers of in-home services. Consumers include those residing in facilities or in the community.

Provide advocacy that protects the health, safety, welfare and rights of individuals receiving long term care. Assistance is available to mediate resident's concerns with nursing homes, personal care homes, assisted living facilities and community-based services. Trained staff and volunteers promote the program, visit residents and identify concerns.

Helps individuals residing in long-term care facilities such as nursing homes, personal care homes and dom care homes resolve issues or concerns they may have about the quality of care they receive. The Ombudsman is a trained individual who serves as a resident advocate and works with residents and facility staff to promote quality of care and quality of life within the long-term care setting. Also provides information and education relating to "Resident Rights" and long-term care services.

helps individuals residing in long-term care facilities such as nursing homes, personal care homes and dom care homes Helps individuals resolve issues or concerns they may have about the quality of care they receive. The Ombudsman is a trained individual who serves as a resident advocate and works with residents and facility staff to promote quality of care and quality of life within the long-term care setting. Also provides information and education relating to "Resident Rights" and long-term care services.

Helps individuals residing in long-term care facilities such as nursing homes, personal care homes and dom care homes resolve issues or concerns they may have about the quality of care they receive. Ombudsman serves as a resident advocate and works with residents and facility staff to promote quality of care and quality of life within the long-term care setting. Also provides information and education relating to "Resident Rights" and long-term care services.

Helps individuals residing in long-term care facilities such as nursing homes, personal care homes and dom care homes resolve issues or concerns they may have about the quality of care they receive. The Ombudsman is a trained individual who serves as a resident advocate and works with residents and facility staff to promote quality of care and quality of life within the long-term care setting. Also provides information and education relating to "Resident Rights" and long-term care services.

Investigates and helps resolve complaints about the care of older adults in long-term care facilities such as nursing homes, boarding homes, and community care.

Helps to improve the quality of life and the quality of care available to long-term care facility residents.

Provides trained individuals who help protects the rights of older Pennsylvanians. Provides information, answers questions, investigates complaints, and offers assistance in resolving problems about quality of care or treatment in nursing facilities, personal care board homes, domiciliary care homes, and older adult daily living centers Philadelphia.

Ombudsman works with residents of nursing homes and personal care homes to promote their quality of life and encourage self-resolution of problems so that residents can maintain the highest level of independence they are capable of. The program also reduces the social isolation many people experience when living in long term care facilities.

The obudsman program investigates and resolves complaints made on behalf of older individuals living in long term care facilities

The Ombudsman Program acts as an advocate for those receiving care in nursing facilities, personal care homes, and long-term care services in the community.

An Ombudsman is available to mediate concerns and advocate for rights of older persons residing in long term care facilities or receiving any long term care service. The Agency recruits and trains volunteers wishing to represent the Ombudsman Program in long term care facilities.

Investigates and and find resolution to complaints about nursing facilities and personal care homes. Provides answers to questions about billing and charges, including those covered by Medicare and Medicaid. Supports appeals regarding transfers, discharges, discontinuance, or changes in service.

The Ombudsman program is designed to support and empower people by resolving individual complaints involving long-term care service, while working to improve and enhance the long-term living system for the residents and their families.
Ombudsman advocate for and protect the rights of older adults receiving or denied long-term care services in nursing homes, assisted living, adult day centers, domiciliary care homes, personal care boarding homes, or their own homes.

Seeks to mediate and resolve issues affecting older adults who are residents of nursing homes and personal care homes, or who receive long-term care services in their home or community. The program works with individuals, their families and friends, long-term care facility staff, government agencies, and community groups to provide relevant information, answer questions, investigate complaints about the quality of care or treatment from long-term care providers, and offer assistance in resolving problems.

Federally mandated, legally-based, and state certified to actively advocate and give voice to people who receive long-term care services, whether delivered in the community or a facility-based setting.

A service that receives, investigates and resolves complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes and home health care agencies.

Advocates for residents in long-term care facilities. Under the Federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.
1. Resolves complaints made by or for residents of long-term care facilities
2. Educates consumers and long-term care providers about residents' rights and good care practices
3. Promotes community involvement through volunteer opportunities
4. Provides information to the public on long-term care facilities and services, residents' rights and legislative and policy issues
5. Advocates for residents' rights and quality care in long-term care facilities
6. Promotes the development of family and resident councils
7. Provides assistance to agencies and members of community groups

Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.

Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.

Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.

Provide access to Ombudsman services designed
to support and empower consumers of long-term living
facilities. The Ombudsman attempts to resolve
individual complaints involving long-term care
service, while working to improve and enhance
the long-term living system. Also provide legal
assistance counseling to older adults through the
Elderly Law Project.

Investigates complaints about long-term care services. Addresses concerns about the quality of care or treatment provided by long-term care facilities. These include transfer/discharge issues, violation of residents' rights and conflicts between facility staff and residents' families.

Protective Services available for residents of Lebanon County who are 60 years old or older. Protective Service referrals for residents under age 60 will be sent to the Under 60 Protective Service agency.

Ombudsman services available for residents of Lebanon County who reside in an Assisted Living Facility, Personal Care Home or Nursing Home.

Committed to supporting and empowering the well being of adults of all ages, residing in Lehigh County. Information and assistance is provided to enable individuals to remain active, healthy, productive and independent in their community.



Senior Services include:


- PA MEDI


- Adult day care



- Assessment


- Care Management


- Caregiver Support Program


- Cedarview Apartments


- Health and Wellness


- Homemaker/home support (18-59 years of age)


- Housing case management/housing assistance


- Information and assistance


- Neighborhood senior centers


- PA LINK to Aging and Disability Resources (www.lehighnorthamptonlink.org)


- Ombudsman program


- Personal care


- Protective services


- Transportation


Click here to find information on subsidized housing, home health care, personal care homes, nursing homes, retirement communities, etc.

Works to improve and enhance residents' quality of care and quality of life. Provides education about resident rights guaranteed under law to consumers, their families and staff. Ombudsmen encourage self-advocacy first and empower consumers and their families by providing information to resolve concerns. Also works with residents to resolve individual issues involving long-term care services if residents are unable or unwilling to speak for themselves.

Provides assistance to adults, children, teens, and their families who are residents of Beaver County and recipients of mental health and/or substance use services through the network of Beacon Health Options (f/k/a Value Behavioral Health of Pennsylvania). The Ombudsman helps educate individuals about their rights and responsibilities as it relates to behavioral health treatment and helps to resolve issues through complaint and grievance procedures.

Serves as an advocate for the rights of residents of long-term care facilities. The program investigates and seeks local solutions to complaints of residents and their families.

Advocates for the rights of individuals. Investigates and resolves complaints from seniors living in long-term care facilities, including nursing homes, domiciliary homes, assisted living, personal care homes, adult day care, and in-home long-term care services. Representatives visit the residents in their homes and answer questions about billing, concerns about a long-term care service provider; and appeals regarding transfers, discharges, discontinuance, or changes in services.

Serves to resolve individual complaints and issues on behalf of consumers of long-term care services. Provides education about residents rights under federal and state law.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Area Agencies on Aging provide local services, act as advocates, and generally assist older citizens to remain active in their communities. They operate under guidance from the Pennsylvania Department of Aging.
Services include:
* Advocacy - Support and representation, administratively and legislatively, for the needs of older adults as a group or individually.
* PA MEDI - assistance with health insurance benefit concerns, appeals, benefit applications.
* Employment Services - subsidized employment for training purposes. Available to low income persons age 55 and older.
* Information and Referral - answers to questions on the availability of services and programs for older adults.
* Legal Services - provided in non-fee generating cases via a contract with North Penn Legal Services, Inc.
* Nursing Home Transition - Information about availability of long term care in a variety of settings - in the home, or in assisted living, and planning/coordination in making a move to an alternate setting including arranging for necessary services, for current residents of nursing homes.
* Ombudsman - receives, investigates and assists in resolving complaints about quality of long term care. Provides information on long term care issues.
* Protective Services - activities, resources and supports to prevent or intervene in abuse, neglect, exploitation and abandonment cases.
* Specialized Transportation - limited availability of rides to medical appointments and social service agencies.
* Care Management - casework services for assessment and care planning, and authorization of the following:
* Adult Day Care - caregiving in an organized setting for less than a 24 hour day. Excellent for caregiver respite.
* Emergency Energy Assistance - bill payment or provision of fuel to avoid utility shut off or lack of fuel in crisis situations.
* Caregiver Support Program - educational services and financial assistance to family care providers.
* Home Delivered Meals - hot/cold meals delivered to maintain necessary nutrition.
* Home Health Care - skilled nursing, therapy and aide services.
* Nursing Home Respite Services - respite for overnight absences of caregivers.
* Personal Care - in-home help with bathing and other personal hygiene, laundry, shopping and meal preparation.
* Pre-Admission Assessment - level of care determination for those considering admission to a long term care facility.
* Waiver Services - Medicaid-funded in-home services of the types listed above, and more, to maintain nursing-home eligible older adults in their homes.
* Senior Farmer Market Nutrition Program - provides food vouchers for residents 60 years old who meet income guidelines
Information and referral service provides information on the availability of services and programs for older adults. Services may be delivered directly, purchased from a community agency, or available through a cooperative agreement.

Ombudsmen work to resolve complaints and issues on behalf of individuals residing in long term care settings, such as nursing homes, assisted living facilities, and personal care homes. They help to educate residents on their rights and advocate on their behalf.

Serves as a mediator who seeks to resolve complaints made by, or on behalf of, people who are residents of nursing homes, personal care homes and domiciliary care homes.

Investigates complaints from nursing homes and residents that they are being denied their rights.

Responds to complaints made by residents, or their family members, of long term care facilities.

Ombudsman may address issues related to:

Residents’ finances: Access to personal funds, Medicare and Medicaid benefits, charges, and billing

• Quality of life: Concerns about food, the physical environment, and social activities
  
• Professional care: Issues concerning medications, nursing care, physician and rehabilitative services and the use of restraints
  
• Residents’ rights: Practices and policies that maintain the resident’s dignity; as well as policies regarding admission, transfer and discharge
  
• Information and education: Referrals to long-term care programs; assistance in making informed decisions about long term care providers and education about residents’ rights

Offers assistance in resolving complaints regarding the quality of care provided to nursing home and personal care home residents in regard to their health, safety and welfare at the facility.

Supports and empowers consumers by resolving individual complaints involving long-term care services. Also works to improve and enhance long-term care system, laws, policies, etc, through public education and empowerment.

Provides support and services to enable older adults to continue to live in their homes and communities. Services may include Care Management, Assessment, Protective Services, Information and Assistance, PA MEDI (Insurance Counseling), Health and Wellness Programs, adult day services, in home meals, personal emergency response system, personal care, transportation, and caregiver support. The agency also has 5 Senior Centers throughout the County in which participants can enjoy a Congregate Meal and Programming.

Organization dedicated to improving the quality of life and care of nursing home, personal care home and isolated older adults in the community through Community transportation services, Volunteer Visitation services, ombudsman/advocacy and guardianship services.

Helps consumers voice concerns and exercise their rights regarding long-term care services. An ombudsman is trained and certified by the Pennsylvania Department of Aging in the investigation and resolution of complaints made by, or on behalf of, consumers of long-term care services.

Helps consumers voice concerns and exercise their rights regarding long-term care services. An ombudsman is trained and certified by the Pennsylvania Department of Aging in the investigation and resolution of complaints made by, or on behalf of, consumers of long-term care services.

Support and empowers consumers by resolving individual complaints involving long-term care service while working to improve and enhance the long-term living system for the residents and their families. Provides information about rights as a consumer and also advocate for high standards of quality of care in long-term care facilities.

Senior Center services: transportation, congregate meal care management, home delivered meals, volunteer opportunities, and medical transportation. Adult Day Care and Ombudsman point of contact.

Aging Services of Washington County provides community based services to older individuals living in Washington County. Our mission is to deliver the highest quality cost-effective services in the least restrictive way, at the direction of our consumers.Funded in part by the SWPA Area Agency on Aging, Inc. through the Pennsylvania Department of Aging and the Washington County Board of Commissioners.

Helps individuals residing in long-term care facilities resolve issues or concerns they may have about the quality of care they receive. The Ombudsman serves as a resident advocate and works with residents and facility staff to promote quality of care and quality of life within the long-term care setting. The Ombudsman also provides information and education relating to "Resident Rights" and long-term care services.

Investigates and resolves complaints made by or on behalf of older adults living in long-term care facilities or receiving long-term care services in their homes.

Receives, investigates and resolves consumer complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes and home health care agencies.