33 Matching Service Providers
Allegheny County Area Agency on Aging
Administrative Headquarters - Ombudsman Program
Investigates and resolves complaints concerning long-term care services related to health, safety, welfare, and rights of individuals who live in nursing homes and personal care homes, as well as those who utilize adult day services, domiciliary care, and community-based care programs.
2100 Wharton Street, Second Floor
Pittsburgh, PA 15203
Eligibility: Allegheny County residents in long-term care programs including nursing
homes, personal care homes, or receiving in-home services.
Hours: Monday through Friday, 8:30am to 4:30pm
Elizabeth Seton Center
Monahan Center - Ombudsman Program
Seeks to mediate and resolve issues affecting older adults who are residents of nursing homes and personal care homes, or who receive long-term care services in their home or community. The program works with individuals, their families and friends, long-term care facility staff, government agencies, and community groups to provide relevant information, answer questions, investigate complaints about the quality of care or treatment from long-term care providers, and offer assistance in resolving problems.
129 DePaul Center Road
Greensburg, PA 15601
Eligibility: Adults age 60 and older who are consumers of Westmoreland County
long-term care facilities.
Hours: Monday through Friday, 8:30am to 4:30pm
Mercer County Area Agency on Aging
Mercer - Ombudsman
Serves as an advocate for the rights of residents of long-term care facilities. The program investigates and seeks local solutions to complaints of residents and their families.
133 North Pitt Street
Mercer, PA 16137
Eligibility: Mercer County residents who are age 60 and older
Hours: Monday through Friday, 8:30am to 4:30pm
Westmoreland County Area Agency on Aging
Ombudsman Service for Seniors
Investigates and resolves complaints made by or on behalf of older adults living in long-term care facilities or receiving long-term care services in their homes.
200 South Main Street
Troutman's Building
Greensburg, PA 15601
Eligibility: Westmoreland County residents; individuals may request the service on
thier own behalf or ask for help for someone else.
Hours: Office Hours: Monday through Friday, 8:30am to 4:00pm
Aging Services
Ombudsman Program
Investigates and resolves complaints made by or on behalf of older persons living in long-term care facilities or receiving long term care services in their home.
1055 Oak Street
Indiana, PA 15701
Eligibility: Must be 60 or older.
Hours: Monday through Friday, 8:30am to 4:30pm
Northampton County Area Agency On Aging
Northampton County Area Agency on Aging - Northampton County Area Agency On Aging
Area Agencies on Aging provides local services, act as advocates, and generally assist older
citizens to remain active in their communities. They operate under guidance from the Pennsylvania Department of Aging.
Services include:
- Advocacy - Support and representation, administratively and legislatively, for the needs of older adults as a group or individually.
- PA MEDI - assistance with health insurance benefit concerns, appeals, benefit applications.
- Employment Services - subsidized employment for training purposes. Available to low income persons age 55 and older.
- Information and Referral - answers to questions on the availability of services and programs for older adults.
- Legal Services - provided in non-fee generating cases via a contract with North Penn Legal Services, Inc.
- Nursing Home Transition - Information about availability of long term care in a variety of settings - in the home, or in assisted living, and planning/coordination in making a move to an alternate setting including arranging for necessary services, for current residents of nursing homes.
- Ombudsman - receives, investigates and assists in resolving complaints about quality of long term care.
Provides information on long term care issues.
- Protective Services - activities, resources and supports to prevent or intervene in abuse, neglect, exploitation and abandonment cases.
- Specialized Transportation - limited availability of rides to medical appointments and social service agencies.
- Care Management - casework services for assessment and care planning, and authorization of the following:
- Adult Day Care - caregiving in an organized setting for less than a 24 hour day. Excellent for caregiver respite.
- Emergency Energy Assistance - bill payment or provision of fuel to avoid utility shut off or lack of fuel in crisis situations.
- Caregiver Support Program - educational services and financial assistance to family care providers.
- Home Delivered Meals - hot/cold meals delivered to maintain necessary nutrition.
- Home Health Care - skilled nursing, therapy and aide services.
- Nursing Home Respite Services - respite for overnight absences of caregivers.
- Personal Care - in-home help with bathing and other personal hygiene, laundry, shopping and meal preparation.
- Pre-Admission Assessment - level of care determination for those considering admission to a long term care facility.
- Waiver Services - Medicaid-funded in-home services of the types listed above, and more, to maintain nursing-home eligible older adults in their homes.
- Senior Farmer Market Nutrition Program - provides food vouchers for residents 60 years old who meet income guidelines

Information and referral service provides information on the availability of services and programs for older adults. Services may be delivered directly, purchased from a community agency, or available through a cooperative agreement.
2801 Emrick Boulevard
Bethlehem, PA 18020
Eligibility: County residents age 60 years and older
Hours: Monday through Friday, 8:00am to 4:30pm
Columbia - Montour Aging Office, Inc.
Columbia - Montour Aging Office - Ombudsman
An Ombudsman is available to mediate concerns and advocate for rights of older persons residing in long term care facilities or receiving any long term care service. The Agency recruits and trains volunteers wishing to represent the Ombudsman Program in long term care facilities.
702 Sawmill Road, Suite
Suite #201
Bloomsburg, PA 17815
Eligibility: Persons age 60 years or older residing in a long term care facility.
Hours: Monday thorough Friday, 8:00am to 4:30pm
Philadelphia Corporation for Aging
Philadelphia - Ombudsman Program
Responds to complaints made by residents, or their family members, of long term care facilities.

Ombudsman may address issues related to:

  • Residents’ finances: Access to personal funds, Medicare and Medicaid benefits, charges, and billing
    • Quality of life: Concerns about food, the physical environment, and social activities
    • Professional care: Issues concerning medications, nursing care, physician and rehabilitative services and the use of restraints
    • Residents’ rights: Practices and policies that maintain the resident’s dignity; as well as policies regarding admission, transfer and discharge
    • Information and education: Referrals to long-term care programs; assistance in making informed decisions about long term care providers and education about residents’ rights
  • 642 North Broad Street
    Philadelphia, PA 19130
    Eligibility: Serves Philadelphia County residents who reside in long-term care facilities.
    Hours: Call for information.
    STEP, Inc.
    STEP Office of Aging - Clinton County - Volunteer Opportunities
    Volunteer Opportunities include Meals on Wheels distribution, Centers for Healthy
    Aging services, APPRISE Insurance Counseling, and
    the Long-Term Care Ombudsman program.
    124 East Walnut Street
    Lock Haven, PA 17745
    Eligibility: Individuals age 60 or older
    Hours: Monday through Friday, 8:30am to 5:00pm
    STEP, Inc.
    STEP Office of Aging - Lycoming County - Volunteer Opportunities
    Volunteers opportunities to stay active and find personal fulfillment by
    helping to provide needed services. Opportunities may
    include Meals on Wheels distribution, Centers for Healthy
    Aging services, APPRISE Insurance Counseling, and
    the Long-Term Care Ombudsman program.
    2138 Lincoln Street
    Williamsport, PA 17701
    Eligibility: Persons 60 years or older
    Hours: Monday through Friday, 8:30am to 5:00pm
    Union-Snyder Agency on Aging, Inc.
    Long Term Care Ombudsman Program
    Support and empowers consumers by resolving individual complaints involving long-term care service while working to improve and enhance the long-term living system for the residents and their families. Provides information about rights as a consumer and also advocate for high standards of quality of care in long-term care facilities.
    116 North Second Street
    Lewisburg, PA 17837
    Eligibility: Long-term care consumers and their families in Union, Snyder,
    Northumberland, Columbia, and Montour counties.
    Hours: Monday through Friday, 8:30am to 4:00pm
    Delaware County Office of Services for the Aging
    Eddystone - Ombudsman Program
    The Ombudsman program is designed to support and empower people by resolving individual complaints involving long-term care service, while working to improve and enhance the long-term living system for the residents and their families.
    Ombudsman advocate for and protect the rights of older adults receiving or denied long-term care services in nursing homes, assisted living, adult day centers, domiciliary care homes, personal care boarding homes, or their own homes.
    1510 Chester Pike
    Suite 250
    Eddystone, PA 19022
    Eligibility: - Delaware county residents - receiving or denied long-term care services
    in nursing homes, assisted living, adult day centers, domiciliary care
    homes, personal care boarding homes, or their own homes.
    Hours: Monday through Friday, 8:30am to 4:30pm
    Lancaster County Office of Aging
    Long Term Care Ombudsman Program
    Investigates complaints about long-term care services. Addresses concerns about the quality of care or treatment provided by long-term care facilities. These include transfer/discharge issues, violation of residents' rights and conflicts between facility staff and residents' families.
    150 North Queen Street
    Suite 415
    Lancaster, PA 17603
    Eligibility: Consumers of long term care 18 and over
    Hours: Monday through Friday, 8:30am to 5:00pm
    Lancaster County Office of Aging
    Offers a wide range of support services to older Lancaster County residents with the goal of allowing them to maintain their independence and self-sufficiency. Most services available to persons ages 60 and over, except for the 55+ Job Bank, Job Bank Workshop and Senior Community Services Employment Program which begins at age 55 and older. Domiciliary Care, Long Term Care Assessments, Ombudsman and Caregiver Support Program available for persons 18 years and older.
    150 North Queen Street
    Suite 415
    Lancaster, PA 17603
    Eligibility: Varies with program
    Hours: Office: Monday through Friday, 8:30am to 5:00pm; Program hours vary;
    Protective services: 24-hours/day
    Mifflin-Juniata Regional Services Corporation
    Yeagertown - Long Term Care Ombudsman
    Advocates for the rights of individuals. Investigates and resolves complaints from seniors living in long-term care facilities, including nursing homes, domiciliary homes, assisted living, personal care homes, adult day care, and in-home long-term care services. Offers representatives who visit the residents in their homes and answer questions about billing, concerns about a long-term care service provider, and appeals regarding transfers, discharges, discontinuance, or changes in services.
    25 Rothermel Drive
    Yeagertown, PA 17099
    Eligibility: Adults age 60 and older
    Hours: Monday through Friday, 8:00am to 4:00pm
    Huntingdon-Bedford-Fulton Area Agency on Aging
    Fulton Office - Long Term Care Ombudsman Program
    Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.
    116 West Market Street
    Suite 201
    McConnellsburg, PA 17233
    Eligibility: Contact agency for more details.
    Hours: Monday through Friday, 8:30am to 4:30pm
    Huntingdon-Bedford-Fulton Area Agency on Aging
    Bedford - Long Term Care Ombudsman Program
    Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.
    240 Wood Street
    Bedford, PA 15522
    Eligibility: Contact agency for more details.
    Hours: Monday through Friday, 8:30am to 4:30pm
    Huntingdon-Bedford-Fulton Area Agency on Aging
    Huntingdon Office - Long Term Care Ombudsman Program
    Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.
    307 Tenth Street
    Huntingdon, PA 16652
    Eligibility: Contact agency for more details.
    Hours: Monday through Friday, 8:30am to 4:30pm
    Center for Advocacy for the Rights and Interests of the Elderly
    Philadelphia - Philadelphia Long Term Care Ombudsman Program
    Serves long-term care residents in nursing homes, personal care homes, domiciliary care homes, and adult day care centers. Advocate for consumers by educating them about their rights related to admissions, transfer and discharge, personal funds, physician services, nursing and personal care. Answers questions about long term care services and programs such as Medical Assistance and Medicare benefits; and protects the identity of complainants upon request and respect confidentiality.
    1650 Arch Street, Suite 1825
    Philadelphia, PA 19103
    Eligibility: Adults age 60 and older * Residents of Montgomery and Philadelphia
    counties

    * Living in a long-term care facility
    Hours: Monday through Friday, 9:00am to 5:00pm
    Center in the Park
    Philadelphia - Philadelphia Long-Term Care Ombudsman Program
    Provides trained individuals who help protects the rights of older Pennsylvanians. Provides information, answers questions, investigates complaints, and offers assistance in resolving problems about quality of care or treatment in nursing facilities, personal care board homes, domiciliary care homes, and older adult daily living centers Philadelphia.
    5818 Germantown Avenue
    Philadelphia, PA 19144
    Eligibility: Call or email for information.
    Hours: Monday through Friday, 8:30am to 4:30pm
    Chester County Department of Aging Services
    West Chester - Chester County Department of Aging Services - Ombudsman Program
    The obudsman program investigates and resolves complaints made on behalf of older individuals living in long term care facilities
    601 Westtown Road, Suite 130
    Government Services Center
    West Chester, PA 19380
    Eligibility: Adults age 60 or older who live in nursing homes, personal care homes,
    domiciliary homes, or who receive long-term care services.
    Hours: Monday through Friday, 8:30am to 5:00pm
    Centre County Human Services - Office of Aging
    Bellefonte - Ombudsman Program
    Ombudsman works with residents of nursing homes and personal care homes to promote their quality of life and encourage self-resolution of problems so that residents can maintain the highest level of independence they are capable of. The program also reduces the social isolation many people experience when living in long term care facilities.
    420 Holmes Street
    Suite 245
    Bellefonte, PA 16823
    Eligibility: For those who are consumers of long term care services. Ombudsman can
    only act with resident approval.
    Hours: Monday through Friday, 8:30am to 5:00pm
    Wayne County Human Services
    Wayne County Area Agency on Aging - Ombudsman Program
    Helps individuals residing in long-term care facilities resolve issues or concerns they may have about the quality of care they receive. The Ombudsman serves as a resident advocate and works with residents and facility staff to promote quality of care and quality of life within the long-term care setting. The Ombudsman also provides information and education relating to "Resident Rights" and long-term care services.
    323 10th Street
    Honesdale, PA 18431
    Eligibility: Individuals residing in long-term care facilities, such as nursing homes,
    personal care homes and dom care homes
    Hours: Monday through Friday, 8:00 am to 4:00 pm
    Greater Erie Community Action Committee
    Central Office - Long-Term Care Ombudsman
    Advocates for residents in long-term care facilities. Under the Federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.
    1. Resolves complaints made by or for residents of long-term care facilities
    2. Educates consumers and long-term care providers about residents' rights and good care practices
    3. Promotes community involvement through volunteer opportunities
    4. Provides information to the public on long-term care facilities and services, residents' rights and legislative and policy issues
    5. Advocates for residents' rights and quality care in long-term care facilities
    6. Promotes the development of family and resident councils
    7. Provides assistance to agencies and members of community groups
    18 West 9th Street
    Erie, PA 16501
    Eligibility: Anyone can access the Ombudsman, whether they are residents or potential
    residents, family members, individuals in the community or friends.
    Hours: Monday through Friday, 8:30am to 4:30pm
    Clarion Area Agency on Aging
    Clarion - Long Term Care and Ombudsman Advocacy
    The Ombudsman Program acts as an advocate for those receiving care in nursing facilities, personal care homes, and long-term care services in the community.
    16 Venture Lane
    Clarion, PA 16214
    Eligibility: Call for more information.
    Hours: Monday through Friday, 8:30am to 4:30pm Call 911 after hours, weekends &
    holidays
    Mature Resources Area Agency on Aging
    Clearfield - Ombudsman
    Works to improve and enhance residents' quality of care and quality of life. Provides education about resident rights guaranteed under law to consumers, their families and staff. Ombudsmen encourage self-advocacy first and empower consumers and their families by providing information to resolve concerns. Also works with residents to resolve individual issues involving long-term care services if residents are unable or unwilling to speak for themselves.
    116 South Second Street
    Clearfield, PA 16830
    Eligibility: Call for more information.
    Hours: 24/7
    Experience Inc.
    Endeavor Senior Center
    Offer a variety of programs and services to help senior citizens maintain their independence, vitality, and provide a place for seniors to have the opportunity to meet other seniors through social interaction.

    Programs include activities, educational classes, counseling and support groups, volunteer opportunities, and wellness programs. Warren and Forest County Senior Centers also offer meals, help with financial and medical paperwork, transportation to and from the center, shopping trips, outings, and other social services.
    17425 Route 666
    Township Building
    Endeavor, PA 16322
    Eligibility: Pennsylvanians 60 years of age and older.
    Hours: Tuesday, Wednesday and Friday, 9:00am to 3:00pm
    Experience Inc.
    Tidioute Senior Center
    Provides a place for seniors to meet and socialize, and to provide programs to help enrich their lives. Offering lunches three times per week. Bingo every Tuesday at 10:00am.
    174 Main Street
    Tidioute, PA 16351
    Eligibility: Seniors
    Hours: General Hours: Monday, Tuesday, and Thursday, 9:00am to 3:00pm
    Experience Inc.
    Warren - Home Delivered Meals
    Home delivered meals. Donations accepted.
    905 Fourth Avenue
    Warren, PA 16365
    Eligibility: Older adults, those with disabilities, or anyone who qualifies by the
    inability to prepare a nutritious meal for themselves. For those 60
    years old and over in Warren and Forest counties. Under 60 years of
    age meals are not available in Forest County.
    Hours: Monday through Friday, 8:00am to 4:00pm
    Experience Inc.
    Warren - Home Support Program
    Provides light housekeeping, laundry, and shopping assistance.
    905 Fourth Avenue
    Warren, PA 16365
    Eligibility: Frail, older adults living in their own homes.
    Hours: Monday through Friday, 8:00am to 4:00pm
    Experience Inc.
    Marienville Senior Center
    Provide a place for seniors to meet and socialize and to provide programs to help enrich their lives.
    4154 Route 899
    PO Box 33
    Marienville, PA 16239
    Eligibility: Call for more information.
    Hours: General Hours: Tuesday, Wednesday, and Thursday, 9:00am to 3:00pm
    Schuylkill County Office of Senior Services
    Provides support and services to enable older adults to continue to live in their homes and communities. Services may include Care Management, Assessment, Protective Services, Information and Assistance, PA MEDI (Insurance Counseling), Health and Wellness Programs, adult day services, in home meals, personal emergency response system, personal care, transportation, and caregiver support. The agency also has 5 Senior Centers throughout the County in which participants can enjoy a Congregate Meal and Programming.
    110 East Laurel Boulevard
    Pottsville, PA 17901
    Eligibility: Schuylkill County residents over the age of 60
    Hours: Monday through Friday, 8:30am to 4:30pm
    Berks County Area Agency on Aging
    Reading - Ombudsman Services
    Provide advocacy that protects the health, safety, welfare and rights of individuals receiving long term care. Assistance is available to mediate resident's concerns with nursing homes, personal care homes, assisted living facilities and community-based services. Trained staff and volunteers promote the program, visit residents and identify concerns.
    633 Court Street
    8th Floor
    Reading, PA 19601
    Eligibility: Residents in long-term care facilities and those who attend older adult
    daily living centers
    Hours: Monday through Friday, 8:00am to 5:00pm
    Allegheny County Area Agency on Aging
    Administrative Headquarters - Ombudsman Program
    Elizabeth Seton Center
    Monahan Center - Ombudsman Program
    Mercer County Area Agency on Aging
    Mercer - Ombudsman
    Westmoreland County Area Agency on Aging
    Ombudsman Service for Seniors
    Aging Services
    Ombudsman Program
    Northampton County Area Agency On Aging
    Northampton County Area Agency on Aging - Northampton County Area Agency On Aging
    Columbia - Montour Aging Office, Inc.
    Columbia - Montour Aging Office - Ombudsman
    Philadelphia Corporation for Aging
    Philadelphia - Ombudsman Program
    STEP, Inc.
    STEP Office of Aging - Clinton County - Volunteer Opportunities
    STEP, Inc.
    STEP Office of Aging - Lycoming County - Volunteer Opportunities
    Union-Snyder Agency on Aging, Inc.
    Long Term Care Ombudsman Program
    Delaware County Office of Services for the Aging
    Eddystone - Ombudsman Program
    Lancaster County Office of Aging
    Long Term Care Ombudsman Program
    Lancaster County Office of Aging
    Mifflin-Juniata Regional Services Corporation
    Yeagertown - Long Term Care Ombudsman
    Huntingdon-Bedford-Fulton Area Agency on Aging
    Fulton Office - Long Term Care Ombudsman Program
    Huntingdon-Bedford-Fulton Area Agency on Aging
    Bedford - Long Term Care Ombudsman Program
    Huntingdon-Bedford-Fulton Area Agency on Aging
    Huntingdon Office - Long Term Care Ombudsman Program
    Center for Advocacy for the Rights and Interests of the Elderly
    Philadelphia - Philadelphia Long Term Care Ombudsman Program
    Center in the Park
    Philadelphia - Philadelphia Long-Term Care Ombudsman Program
    Chester County Department of Aging Services
    West Chester - Chester County Department of Aging Services - Ombudsman Program
    Centre County Human Services - Office of Aging
    Bellefonte - Ombudsman Program
    Wayne County Human Services
    Wayne County Area Agency on Aging - Ombudsman Program
    Greater Erie Community Action Committee
    Central Office - Long-Term Care Ombudsman
    Clarion Area Agency on Aging
    Clarion - Long Term Care and Ombudsman Advocacy
    Mature Resources Area Agency on Aging
    Clearfield - Ombudsman
    Experience Inc.
    Endeavor Senior Center
    Experience Inc.
    Tidioute Senior Center
    Experience Inc.
    Warren - Home Delivered Meals
    Experience Inc.
    Warren - Home Support Program
    Experience Inc.
    Marienville Senior Center
    Schuylkill County Office of Senior Services
    Berks County Area Agency on Aging
    Reading - Ombudsman Services
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