65 Matching Service Providers
Holy Family Institute
Beaver Falls Office - Duquesne Light Utility Assistance Program Application Help
Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.
600 6th Street
Beaver Falls, PA 15010
Eligibility: Duquesne Light customers.
Hours: Hours vary by site. Call or visit the website for details.
Holy Family Institute
Swissvale Office - Duquesne Light Utility Assistance Program Application Help
Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.
1789 South Braddock Avenue
Pittsburgh, PA 15218
Eligibility: Duquesne Light customers.
Hours: Hours vary by site. Call or visit the website for details.
Holy Family Institute
McKees Rocks Office - Duquesne Light Utility Assistance Program Application Help
Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.
19 May Avenue
Hamilton Building
McKees Rocks, PA 15136
Eligibility: Duquesne Light customers.
Hours: Hours vary by site. Call or visit the website for details.
Holy Family Institute
Aliquippa Office - Duquesne Light Utility Assistance Program Application Help
Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.
2020 Main Street
Aliquippa, PA 15001
Eligibility: Duquesne Light customers.
Hours: Hours vary by site. Call or visit the website for details.
Holy Family Institute
McKeesport Office - Duquesne Light Utility Assistance Program Application Help
Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP) and Customer Assistance and Referral Evaluation Service (CARES). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans that enable them to maintain electric service and move them toward self-sufficiency. CARES assists customers who have had their electric services terminated or are at risk of having their service terminated. Also screens for Low-Income Home Energy Assistance Program (LIHEAP) and Dollar Energy Fund.
4313 Walnut Street
Olympia Shopping Center
McKeesport, PA 15132
Eligibility: Duquesne Light customers.
Hours: Hours vary by site. Call or visit the website for details.
Housing Opportunities of Beaver County
New Castle - Housing Counseling
Provides housing counseling services. Helps homeowners whose mortgage delinquency is due to involuntary unemployment, to under-employment or to medical reasons.
2418 Wilmington Road
New Castle, PA 16105
Eligibility: Residents of Beaver and Lawrence County.
Hours: Monday through Friday, 8:30am to 4:30pm.
Housing Opportunities of Beaver County
Beaver - Housing Counseling
Provides housing counseling services. Helps homeowners whose mortgage delinquency is due to involuntary unemployment, to under-employment or to medical reasons.
282 East End Avenue
Beaver, PA 15009
Eligibility: Residents of Beaver and Lawrence County.
Hours: Monday through Friday, 8:30am to 4:30pm.
Pittsburgh Community Services
Administrative Office, Oakland - Dollar Energy Fund Application Assistance
Provides screening for individuals who want to apply for a Dollar Energy Fund grant.
249 North Craig Street
Pittsburgh, PA 15213
Eligibility: Based on the utility company the federal poverty guidelines vary. You
must call to qualify.
Hours: Monday through Friday, 9:00am to 5:00pm
The Brashear Association
Brashear CARES Community Center - Utility Payment Program Application Assistance
Helps low-income households access utility assistance through the application process for LIHEAP, Crisis, CAP programs, Dollar Energy, and weatherization services. Partners include Dollar Energy and Columbia Gas.

Please Note: the agency does NOT provide direct payment for utility services, but assists with applications for other programs.
320 Brownsville Road
Pittsburgh, PA 15210
Eligibility: Open to Allegheny County residents. Financial eligibility varies by
program. Call for details.
Hours: Office Hours: Monday through Friday, 9:00am to 5:00pm
The Brashear Association
Neighborhood Employment Center - Utility Payment Program Application Assistance
Helps low-income households access utility assistance through the application process for LIHEAP, Crisis, CAP programs, Dollar Energy, and weatherization services. Partners include Dollar Energy and Columbia Gas.

Please Note: the agency does NOT provide direct payment for utility services, but assists with applications for other programs.
730 East Warrington Avenue
Pittsburgh, PA 15203
Eligibility: Open to Allegheny County residents. Financial eligibility varies by
program. Call for details.
Hours: Office Hours: Monday through Friday, 9:00am to 5:00pm
Catholic Charities of the Diocese of Pittsburgh
Allegheny County Outreach - Duquesne Light CAP Office
Provides access to a variety of energy assistance programs so families can maintain their utility services, including Customer Assistance Program (CAP). CAP helps low-income, payment troubled customers of Duquesne Light establish manageable payment plans.
212 Ninth Street
Pittsburgh, PA 15222
Eligibility: No restrictions or limitations for application assistance. Eligibility
requirements for Duquesne Light's programs vary.
Hours: Tuesday through Thursday, 9:30am to 12:30pm
Franklin Center of Beaver County
Main Office, Aliquippa - Dollar Energy Application Assistance
Screens individuals and families and provides application assistance for Dollar Energy Fund grants and hardship programs.
524 Franklin Avenue
Aliquippa, PA 15001
Eligibility: Beaver County residents
Hours: Monday through Friday, 8:30am to 4:30pm
Salvation Army - Somerset Service Center
Somerset Service Center - Material and Financial Assistance
Provides emergency assistance for financially struggling individuals and families in crisis seeking assistance for such things as food, clothing, shelter, rent, household utility expenses and similar miscellaneous living needs.
334 West Main Street
Suite 100
Somerset, PA 15501
Eligibility: Call for information.
Hours: Monday through Friday, 9:00am to 3:00pm
Indiana County Community Action Program
Administrative Headquarters - Dollar Energy Applications for Electric, Gas and Water
Processes Dollar Energy applications for electric service.
827 Water Street
Indiana, PA 15701
Eligibility: Low Income
Hours: Monday through Friday, 8:30am to 4:30pm
Closed for lunch, noon to 1:00pm
Westmoreland Community Action
Dollar Energy Application Assistance
Provides assistance with the Dollar Energy Fund application process.
226 South Maple Avenue
Greensburg, PA 15601
Eligibility: Call for information
Hours: Monday through Friday, 8:00am to 4:00pm
Crosskeys Human Services
Dollar Energy Applications
Assists individuals with Dollar Energy applications for electric, gas and water.
302 Shaffner Avenue
Brownsville, PA 15417
Eligibility: Call for information
Hours: Monday through Friday, 8:00am to 3:00pm
Fayette County Community Action Agency
Fayette County Community Action Agency - Housing Assistance - Dollar Energy Applications
Distributes Dollar Energy applications for utility payment assistance
140 North Beeson Avenue
Second Floor
Uniontown, PA 15401
Eligibility: Some programs are income and/or age based.
Hours: Monday through Friday, 8:30am to 4:30pm
STEP, Inc.
STEP - Williamsport - Utility Assistance
Works with individuals and families toward solutions for improving their quality of life, alleviating crisis situations, and assisting with making informed decisions about their futures. Partners with PPL Electric Utilities and UGI Corporation's subsidiaries, Penn Natural Gas and Central Penn Gas. Qualified customers are offered affordable utility payments through their Customer Assistance Programs (CAP). These programs offer a reduced monthly payment as coverage for utility service, cancel a portion of any debt owed to the company, and provide energy education and weatherization services.
2138 Lincoln Street
Williamsport, PA 17701
Eligibility: Income-based. Eligibility depends on the program for which the client
applies.
Hours: Monday through Friday, 8:30am to 5:00pm
STEP, Inc.
STEP - Lock Haven - Utility Assistance
Works with individuals and families toward solutions for improving their quality of life, alleviating crisis situations, and assisting with making informed decisions about their futures. Partners with PPL Electric Utilities and UGI Corporation's subsidiaries, Penn Natural Gas and Central Penn Gas. Qualified customers are offered affordable utility payments through their Customer Assistance Programs (CAP). These programs offer a reduced monthly payment as coverage for utility service, cancel a portion of any debt owed to the company, and provide energy education and weatherization services.
124 East Walnut Street
Lock Haven, PA 17745
Eligibility: At or below the poverty level.
Hours: Monday through Friday, 9:00am to 5:00pm
Commission on Economic Opportunity (CEO)
Utility Payment Assistance
Provides PPL , UGI utility customers with access to assistance programs to help with bill payment services. Programs include UGI's Customer Assistance Program (CAP), UGI Operation Share, PPL's OnTrack Program, PPL Operation Help, Dollar Energy hardship program to PA American Water customers, and LIHEAP Crisis. PPL programs, such as security deposit waivers.
165 Amber Lane
Wilkes Barre, PA 18702
Eligibility: Individuals in need of assistance with utility bills. Eligibility based
on household income. Call your utility company or CEO for eligibility
requirements.
Hours: Monday through Friday, 8:30am to 5:00pm (Closed from 12:00pm to 1:00pm)
Commission on Economic Opportunity (CEO)
Hazleton Site Office - Utility Payment Assistance
Provides utility customers with access to assistance to help with bill payment for gas and electric services thru PPL, UGI Fuel Funds and Energy Conservation
, PPL programs, such as security deposit waivers.
100 West Broad Street
Lower Level
Hazleton, PA 18201
Eligibility: PPL, UGI Utilities. Call for information.
Hours: Monday through Friday, 8:30am to 5:00pm; Closed for Lunch (12:00pm to
1:00pm)
Commission on Economic Opportunity (CEO)
Wyoming County Human Services Building - Utility Payment Assistance
Provides utility customers with access to assistance to help with bill payment for gas and electric services thru PPL, UGI Fuel Funds and Energy Conservation , PPL programs, such as security deposit waivers..
819 Hunter Highway
Tunkhannock, PA 18657
Eligibility: Wyoming county residents, eligibility vary with utility assistance
program. Call for information.
Hours: Monday through Friday, 8:00am to 4:00pm
PPL Electric Utilities Corp
Main - OnTrack Payment Plan
Working with local agencies, OnTrack offers a payment plan to existing PPL clients. OnTrack will pay for the difference in monthly electric bill, as long as clients pay the OnTrack bill in full by each monthly due date. Reduced monthly payments are based on each household's income.
827 Hausman Road
Allentown, PA 18104
Eligibility: Must be a PPL customer
Hours: Monday through Friday, 9:00am to 10:00pm, Power outage 24/7
Regional Housing Legal Services
Harrisburg - Pennsylvania Utility Law Project (PULP) Hotline
Provides information, assistance, and advice about residential utility and energy matters affecting low-income consumers.
118 Locust Street
Harrisburg, PA 17101
Eligibility: Serves individuals and families in Pennsylvania who are facing a utility
shutoff or are already without service.
Hours: Email and hotline available for messages 24/7
Union-Snyder Community Action Agency
Selinsgrove - Energy Assistance
Provides assistance to households that need help paying a utility bill or are in need of fuel assistance in an emergency situation in order to prevent utility shut off.
In addition, coordinates PPL's and UGI Penn Natural Gas Customer Assistance Programs. PPL Programs include: OnTrack Payment Program, Operation Help (OpHelp), and Security Deposit Waiver Program. UGI programs include: Customer Assistance Program (CAP), and Operation Share (OpShare),.
713 Bridge Street, Suite 10
Selinsgrove, PA 17870
Eligibility: Residents of Union and Snyder Counties who meet income and household
qualifications.
Hours: Monday, Wednesday, Thursday, and Friday, 8:30am to 4:00pm; Tuesday,
9:30am to 4:00pm
Central Susquehanna Opportunities, Inc.
Shamokin - Utility Assistance
Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.
2 East Arch Street
Shamokin, PA 17872
Eligibility: PPL, UGI, and PA American Water customers who meet income guidelines.
Call for information.
Hours: Monday through Friday, 8:00am to 4:00pm
Central Susquehanna Opportunities, Inc.
Bloomsburg - Utility Assistance
Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.
36 East Main Street
Bloomsburg, PA 17815
Eligibility: PPL, UGI, and PA American Water customers who meet income guidelines.
Call for information.
Hours: Monday through Friday, 8:00am to 4:00pm
Central Susquehanna Opportunities, Inc.
Milton - Utility Assistance
Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.
219 Filbert Street
Milton, PA 17847
Eligibility: PPL, UGI, and PA American Water customers who meet income guidelines.
Call for information.
Hours: Monday through Friday, 8:00am to 4:00pm
Central Susquehanna Opportunities, Inc.
Sunbury - Utility Assistance
Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.
217 North Center Street
Sunbury, PA 17801
Eligibility: PPL, UGI, and PA American Water customers who meet guidelines. Call for
information.
Hours: Monday through Friday, 8:00am to 4:00pm
Central Susquehanna Opportunities, Inc.
Watsontown - Utility Assistance
Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.
1960 8th Street Drive
Watsontown, PA 17777
Eligibility: PPL, UGI, and PA American Water customers who meet guidelines. Call for
information.
Hours: Monday through Friday, 8:00am to 4:00pm
Central Susquehanna Opportunities, Inc.
Danville - Utility Assistance
Partners with PPL Electric Utilities, UGI Utilities, Aqua Pennsylvania and Pennsylvania American Water to helps community residents become more energy efficient, save money on utility bills and access customer assistance programs.
435 East Front Street
Danville, PA 17821
Eligibility: PPL, UGI, and PA American Water customers who meet guidelines. Call for
information.
Hours: Monday through Friday, 8:00am to 4:00pm
Easton Area Neighborhood Center
Easton - Utility Assistance
Helps UGI customers lower their utility bills. Must meet eligibility guidelines.
902 Philadelphia Road
Easton, PA 18042
Eligibility: UGI customers who reside in service area
Hours: Monday through Friday, 8:30am to 4:30pm
Community Action Committee of the Lehigh Valley
PPL OnTrack
Administers Energy Assistance through the PPL OnTrack program allows reduced monthly payments and debt forgiveness for past due bills for PPL customers who qualify.
1337 East Fifth Street
Bethlehem, PA 18015
Eligibility: Low income residents
Hours: Monday through Friday, 8:30am to 4:30pm
Families First
Wind Gap Middle School - Utility Assistance
Administers the Customer Assistance Program (CAP) for lower income Met Ed electric households. Program provides bill subsidy, debt forgiveness and free weatherization services, sponsored by Met Ed and First Energy. Must meet income guidelines.
1620 Teels Road
Pen Argyl, PA 18072
Eligibility: Individuals and families residing within the Pen Argyl School District
Hours: Monday through Friday, 8:00am to 4:00pm; Evenings by appointment
Community Action Partnership of Lancaster County
CAP - Outreach Ephrata - Utility Assistance
Provides utility assistance, service planning and case management to low-income individuals and families.
Provides application services for seniors, information and referral services
560 South Reading Road
Ephrata, PA 17522
Eligibility: Low income households
Hours: Monday, Tuesday, Wednesday, 8:30am to 430pm ; Thursday- off site ; Friday
by appointments only
Community Action Partnership of Lancaster County
CAP - Outreach Columbia - Utility Assistance
Provides utility assistance, information and referral services
400 Chestnut Street
Columbia, PA 17512
Eligibility: Low income households
Hours: Office hours: Tuesday and Thursday, 8:00am to 4:00pm appointments
encouraged
Community Action Partnership of Lancaster County
CAP - Lancaster - Utility Assistance
Provides utility assistance, service planning and case management to low-income individuals and families.
601 South Queen Street
Lancaster, PA 17603
Eligibility: Low income persons or families; Referral needed by utility provider
Hours: All staff are working remotely, no walk-in hours
Salvation Army
Bethlehem - Utility Assistance
Administers Operation Share program for UGI gas customers only. Eligibility includes income guidelines and not yet disconnected. Year round program.
521 Pembroke Road
Bethlehem, PA 18018
Eligibility: Individuals residing in Bethlehem
Hours: Monday through Friday, 8:30am to 4:00pm
Salvation Army
Allentown - Utility Assistance with UGI for CAP and Operation Share
Administers UGI's CAP and Operation Share programs. Applicants must meet income guidelines and are not eligible if they are already disconnected.
144 North Eighth Street
Allentown, PA 18101
Eligibility: Residents of Lehigh County
Hours: Monday through Friday, 8:30am to 4:00pm (Closed 12:00pm to 1:00pm for
lunch)
City of Lebanon
Lebanon City Hall - Local Officials Offices
Administers the services and programs of the City of Lebanon including: permits and licenses, recreation, community and economic development, accounts and finances, engineering, traffic, highway, recycling, building and zoning, shade trees, bureau of police, and public safety.
735 Cumberland Street
Lebanon, PA 17042
Eligibility: Residents of Lebanon
Hours: Monday through Friday, 8:30am to 4:30pm
Nicetown CDC
Philadelphia - Neighborhood Energy Center
Provides application assistance for utility bill payment assistance programs including LIHEAP and Crisis Utility Bill Grants, UESF Utility Bill and Oil Grants, PGW's Customer Responsibility Program, and PECO's Customer Assistance Program. Also assists with Weatherization Program and energy and budge counseling. Refers clients who may need additional financial assistance to pay utility bills to other agencies and/or community organizations that can assist.
4300 Germantown Avenue
Philadelphia, PA 19140
Eligibility: Residents of Philadelphia in need of assistance with utility bill payment
Hours: Monday through Thursday, 10:00am to 1:00pm, and 2:00pm to 4:00pm
FirstEnergy
FirstEnergy - Met-Ed - Customer Assistance and Referral Evaluation Services
Provides assistance on a short-term basis to special-needs, low income residential customers who are experiencing a temporary hardship. Company CARES representatives refer eligible customers to social agencies and provide information on applicable company assistance programs.
2800 Pottsville Pike
Reading, PA 19605
Hours: Monday through Friday, 8:00am to 6:00pm
FirstEnergy
FirstEnergy - Met-Ed - Customer Assistance and Referral Evaluation Services
Provides assistance on a short-term basis to special-needs, low income residential customers who are experiencing a temporary hardship. Company CARES representatives refer eligible customers to social agencies and provide information on applicable company assistance programs.
2800 Pottsville Pike
Reading, PA 19605
Hours: Monday through Friday, 8:00am to 6:00pm
FirstEnergy
FirstEnergy - Penn Power - Customer Assistance and Referral Evaluation Services
Provides assistance on a short-term basis to special-needs, low income residential customers who are experiencing a temporary hardship. Company CARES representatives refer eligible customers to social agencies and provide information on applicable company assistance programs.
920 North Cedar Street
New Castle, PA 16102
Hours: Monday through Friday, 8:00am to 6:00pm
FirstEnergy
FirstEnergy - Penn Power - Customer Assistance and Referral Evaluation Services
Provides assistance on a short-term basis to special-needs, low income residential customers who are experiencing a temporary hardship. Company CARES representatives refer eligible customers to social agencies and provide information on applicable company assistance programs.
920 North Cedar Street
New Castle, PA 16102
Hours: Monday through Friday, 8:00am to 6:00pm
FirstEnergy
First Energy - West Penn Power - Customer Assistance and Referral Evaluation Services
Provides assistance on a short-term basis to special-needs, low income residential customers who are experiencing a temporary hardship. Company CARES representatives refer eligible customers to social agencies and provide information on applicable company assistance programs.
800 Cabin Hill Drive
Greensburg, PA 15601
Hours: Monday through Friday, 8:00am to 6:00pm
FirstEnergy
First Energy - West Penn Power - Customer Assistance and Referral Evaluation Services
Provides assistance on a short-term basis to special-needs, low income residential customers who are experiencing a temporary hardship. Company CARES representatives refer eligible customers to social agencies and provide information on applicable company assistance programs.
800 Cabin Hill Drive
Greensburg, PA 15601
Hours: Monday through Friday, 8:00am to 6:00pm
FirstEnergy
FirstEnergy - Penelec - Customer Assistance and Referral Evaluation Services
Provides assistance on a short-term basis to special-needs, low income residential customers who are experiencing a temporary hardship. Company CARES representatives refer eligible customers to social agencies and provide information on applicable company assistance programs.
167 Industrial Park Road
Johnstown, PA 15904
Hours: Monday through Friday, 8:00am to 6:00pm
FirstEnergy
FirstEnergy - Penelec - Customer Assistance and Referral Evaluation Services
Provides assistance on a short-term basis to special-needs, low income residential customers who are experiencing a temporary hardship. Company CARES representatives refer eligible customers to social agencies and provide information on applicable company assistance programs.
167 Industrial Park Road
Johnstown, PA 15904
Hours: Monday through Friday, 8:00am to 6:00pm
Pennsylvania Public Utility Commission
Utility Assistance Programs
Assists with consumer complaints against PUC-regulated utility companies (including telephone complaints), utility bill payment plan negotiation, and utility disconnect programs. Offers electric, gas, and water service shutoff programs.
400 North Street
Harrisburg, PA 17120
Eligibility: Information on Income Requirements for Protected Customers
Family Size - Income at 300% of Federal Poverty Guidelines
1- $38,280
2- $51,720
3- $65,160
4- $78,600
5- $92,040
6- $105,480
7- $118,920
8- $132,360
For each additional family member: $13,440

Additional information on Federal Poverty Guidelines Please, click here.
OR cut and paste web site in your browser: https://aspe.hhs.gov/system/files/aspe-files/107166/2020-percentage-poverty-tool.pdf
Hours: Monday through Friday, 8:00am to 4:00pm
Union City Family Support Center
Online Application Form Assistance
Assistance with any on-line service, such as Unemployment, Social Security, Department of Motor Vehicle services (Registration Renewal, Change of Address, DL renewal; etc), COMPASS (benefit renewals, LIHEAP, SNAP, Medical Assistance, TANF).
38 North Main Street
Union City, PA 16438
Eligibility: Individuals needing any kind of assistance and information about applying
for a certain type of benefits.
Hours: Monday through Friday, 9:30am to 4:30pm
Venango County Department of Human Services
Main Complex - Community Support Services
Provides a variety of services to assist adults and families with daily stressors like childcare, nutrition and clothing, health needs, utility and rental payment assistance, transportation, support groups, Life Coach, scholarship programs for summer camp and field trips, literacy programs, and employment services.
1 Dale Avenue
Franklin, PA 16323
Eligibility: All clients served will be verified as having annual incomes within 125%
of the poverty guidelines. Call for full requirements on specific
programming.
Hours: Monday through Friday, 8:30am to 4:30pm
Trehab Community Action Agency
Bradford County Trehab Services - Utility Mediation Program
Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include:

Penelec, PPL, Dollar Energy, Claverack Rural Electric, Sullivan Rural Electric, and UGI.
424 - 428 Main Street
Towanda, PA 18848
Eligibility: Individuals with income below 200% of the Federal Poverty level; other
eligibility requirements may apply.
Hours: Monday through Wednesday, 7:00am to 5:00pm; Thursday, 7:00am to 4:30pm
Trehab Community Action Agency
Montrose - Utility Mediation Program
Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include:

Penelec, PPL, Dollar Energy, Claverack Rural Electric, Sullivan Rural Electric, and UGI.
36 Public Avenue
Montrose, PA 18801
Eligibility: Individuals with income below 200% of the Federal Poverty level; other
eligibility requirements may apply.
Hours: Monday through Wednesday, 7:00am to 5:00pm; Thursday, 7:00am to 4:30pm
Trehab Community Action Agency
Tioga County Trehab Community Services - Utility Mediation Program
Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include:

Penelec, PPL, Dollar Energy, Claverack Rural Electric, Sullivan Rural Electric, and UGI.
115 Heartwood Lane
Wellsboro, PA 16901
Eligibility: Individuals with income below 200% of the Federal Poverty level; other
eligibility requirements may apply.
Hours: Monday through Wednesday, 7:00am to 5:00pm; Thursday, 7:00am to 4:30pm
Trehab Community Action Agency
Sullivan County Trehab - Utility Mediation Program
Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include:

Penelec, PPL, Dollar Energy, Claverack Rural Electric, Sullivan Rural Electric, and UGI.
210 Center Street
Dushore, PA 18614
Eligibility: Individuals with income below 200% of the Federal Poverty level; other
eligibility requirements may apply.
Hours: Monday through Wednesday, 7:00am to 5:00pm; Thursday, 7:00am to 4:30pm
Trehab Community Action Agency
Wayne County Trehab - Utility Mediation Program
Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include:

Penelec, PPL, Dollar Energy, Claverack Rural Electric, Sullivan Rural Electric, and UGI.
100 4th Street
Suite 20
Honesdale, PA 18431
Eligibility: Individuals with income below 200% of the Federal Poverty level; other
eligibility requirements may apply.
Hours: Monday through Wednesday, 7:00am to 5:00pm; Thursday, 7:00am to 4:30pm
Trehab Community Action Agency
Wyoming County Trehab Community Services - Utility Mediation Program
Provides Utility assistance and/or mediation services for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available customer assistance programs include:

Penelec, PPL, Dollar Energy, Claverack Rural Electric, Sullivan Rural Electric, and UGI.
5 Crackerjack Lane
Mehoopany, PA 18629
Eligibility: Individuals with income below 200% of the Federal Poverty level; other
eligibility requirements may apply.
Hours: Monday through Wednesday, 7:00am to 5:00pm; Thursday, 7:00am to 4:30pm
Senator Lisa Boscola
Easton - State Senator
State Senator serving the 18th senatorial district
Services provided by his staff include:
- Legislative updates
- Assistance with resolution of complaints pertaining to state service.
- Obtain copies of House/Senate Bills and Laws
- Can expedite obtaining Birth/Death Certificates
- Notary services
- Distribution of applications for those wishing to become a notary public
- Information about and referral to appropriate services

PA MEDI (Medicare/Medicaid Assistance) Wednesday by appointment.
1701 Washington Boulevard
Easton, PA 18042
Eligibility: Residents of the 18th senatorial district
Hours: Varies
Agency for Community Empowerment of NEPA (ACE)
Customer Assistance Program (CAP)
The CAP (Customer Assistance Program) offers personalized monthly payment amounts based on gross income, household size, and energy usage at the property. CAP Program does not help with shut off notices. CAP Program arranges a reduced payment plan for UGI-Penn Natural Gas customers who are eligible and have an active UGI-PNG account. Customers must have a verifiable source of income on which the CAP payment is based. Part of the customer agreement with UGI-PNG is that the customer apply for LIHEAP (Low Income Home Energy Assistance Program). SLHDA, Inc. is able to assist UGI-PNG customers with the completion of their LIHEAP application and forward the application to the Pennsylvania Department of Public Welfare for processing.
123 Wyoming Avenue
3rd Floor, Suite 311
Scranton, PA 18503
Eligibility: UGI-Penn Natural Gas customers who are eligible and have an active
UGI-PNG account.
Hours: Monday through Thursday, 8:30am to 4:00pm Friday, 8:30am to 12:00pm
Schuylkill Community Action
Pottsville - Utility Assistance
Designed to assist low-income individuals pay for needed utility services, pending the availability of program funding.

Administers the following programs:
Ontrack: program is designed to lower a customer's monthly payment while PPL forgives a portion of the back debt upon compliance with the program. Proof of income required. Must be a PPL customer, and must not exceed 150% of the poverty guidelines.

Operation Help: One time grant for individuals with special hardships in paying their electric bills. Funds are provided by PPL which requires the family be a PPL customer and have an income under the 200% of the poverty guideline.

Electric deposit waiver program: For those under 200% of the poverty guidelines.

UGI CAP and Operation Share: Help with past due gas utility bills. CAP offers a lower bill based on income and usage for households at or below 150% of federal poverty guidelines. Operation Share is a grant for those at or below 200% federal poverty guidelines who are having difficulty paying their gas bill.
225 North Centre Street
Pottsville, PA 17901
Eligibility: Varies with utility program
Hours: Monday through Friday, 8:00am to 4:00pm
Salvation Army - Reading
Reading - UGI Utility Assistance
Case Manager assists UGI customers with signing them up for the UGI Customer Assistance Programs.
* CAP (UGI): Provides lower monthly payments and forgiveness of back balances for individuals at/below 150% of FPIG.
* Operation Share (UGI): Provides a one-time grant for families that fall at/below 250% of FPIG and are typically over income for the CAP program
301 South Fifth Street
Reading, PA 19602
Eligibility: UGI customers that meet income guidelines
Hours: Monday through Friday, 8:30am to 4:00pm
Representative Mark Rozzi
Harrisburg - State Representative
State Representative serving the 126th Legislative District
Staff may:
- Provide all Pennsylvania Government State Forms
- Copies of Birth and Death Certificates
- Assist with Motor Vehicle Problems
- Copies and Analysis of all State Legislation
- Information on Unemployment Claims
- Information on all PA State Departments
- Help with PA State Tax Forms
- Complaint Forms for Local Police
- Complaint Forms for Consumer Complaints
- Information on Tuition Assist Program
- Help with PACE Forms
- Help with Property Tax Rebate Forms
- Provide PHEAA Forms
- Provide Voter Registration and Absentee Ballots Forms
152 Main Capitol Building
Harrisburg, PA 17120
Eligibility: Residents of the 126th district
Hours: Varies
Christian Churches United
HELP Ministries - Rental Assistance Program (RAP)
Provides move-in assistance, security deposits, and/or first month's rent for those who are homeless.
413 South 19th Street
Harrisburg, PA 17104
Eligibility: Homeless or facing eviction
Hours: Office Hours: Monday through Friday, 8:30am to 4:30pm
Walk-in hours: Monday through Friday, 8:30am to 11:00am; Monday, Tuesday, Thursday, and Friday, 1:00pm to 3:00pm
Salvation Army - Elk County Service Center
Ridgway - Metered Utility Assistance
Provides payment to prevent shut off of utility service. Electric, gas, fuel oil, water sewage service.
245 Main Street
Ridgway, PA 15853
Eligibility: The individual must have exhausted all other resources and still be unable to pay.
Intake required prior to payment.
Hours: Monday to Friday, 8:30am to 2:00pm
Holy Family Institute
Beaver Falls Office - Duquesne Light Utility Assistance Program Application Help
Holy Family Institute
Swissvale Office - Duquesne Light Utility Assistance Program Application Help
Holy Family Institute
McKees Rocks Office - Duquesne Light Utility Assistance Program Application Help
Holy Family Institute
Aliquippa Office - Duquesne Light Utility Assistance Program Application Help
Holy Family Institute
McKeesport Office - Duquesne Light Utility Assistance Program Application Help
Housing Opportunities of Beaver County
New Castle - Housing Counseling
Housing Opportunities of Beaver County
Beaver - Housing Counseling
Pittsburgh Community Services
Administrative Office, Oakland - Dollar Energy Fund Application Assistance
The Brashear Association
Brashear CARES Community Center - Utility Payment Program Application Assistance
The Brashear Association
Neighborhood Employment Center - Utility Payment Program Application Assistance
Catholic Charities of the Diocese of Pittsburgh
Allegheny County Outreach - Duquesne Light CAP Office
Franklin Center of Beaver County
Main Office, Aliquippa - Dollar Energy Application Assistance
Salvation Army - Somerset Service Center
Somerset Service Center - Material and Financial Assistance
Indiana County Community Action Program
Administrative Headquarters - Dollar Energy Applications for Electric, Gas and Water
Westmoreland Community Action
Dollar Energy Application Assistance
Crosskeys Human Services
Dollar Energy Applications
Fayette County Community Action Agency
Fayette County Community Action Agency - Housing Assistance - Dollar Energy Applications
STEP, Inc.
STEP - Williamsport - Utility Assistance
STEP, Inc.
STEP - Lock Haven - Utility Assistance
Commission on Economic Opportunity (CEO)
Utility Payment Assistance
Commission on Economic Opportunity (CEO)
Hazleton Site Office - Utility Payment Assistance
Commission on Economic Opportunity (CEO)
Wyoming County Human Services Building - Utility Payment Assistance
PPL Electric Utilities Corp
Main - OnTrack Payment Plan
Regional Housing Legal Services
Harrisburg - Pennsylvania Utility Law Project (PULP) Hotline
Union-Snyder Community Action Agency
Selinsgrove - Energy Assistance
Central Susquehanna Opportunities, Inc.
Shamokin - Utility Assistance
Central Susquehanna Opportunities, Inc.
Bloomsburg - Utility Assistance
Central Susquehanna Opportunities, Inc.
Milton - Utility Assistance
Central Susquehanna Opportunities, Inc.
Sunbury - Utility Assistance
Central Susquehanna Opportunities, Inc.
Watsontown - Utility Assistance
Central Susquehanna Opportunities, Inc.
Danville - Utility Assistance
Easton Area Neighborhood Center
Easton - Utility Assistance
Community Action Committee of the Lehigh Valley
PPL OnTrack
Families First
Wind Gap Middle School - Utility Assistance
Community Action Partnership of Lancaster County
CAP - Outreach Ephrata - Utility Assistance
Community Action Partnership of Lancaster County
CAP - Outreach Columbia - Utility Assistance
Community Action Partnership of Lancaster County
CAP - Lancaster - Utility Assistance
Salvation Army
Bethlehem - Utility Assistance
Salvation Army
Allentown - Utility Assistance with UGI for CAP and Operation Share
City of Lebanon
Lebanon City Hall - Local Officials Offices
Nicetown CDC
Philadelphia - Neighborhood Energy Center
FirstEnergy
FirstEnergy - Met-Ed - Customer Assistance and Referral Evaluation Services
FirstEnergy
FirstEnergy - Met-Ed - Customer Assistance and Referral Evaluation Services
FirstEnergy
FirstEnergy - Penn Power - Customer Assistance and Referral Evaluation Services
FirstEnergy
FirstEnergy - Penn Power - Customer Assistance and Referral Evaluation Services
FirstEnergy
First Energy - West Penn Power - Customer Assistance and Referral Evaluation Services
FirstEnergy
First Energy - West Penn Power - Customer Assistance and Referral Evaluation Services
FirstEnergy
FirstEnergy - Penelec - Customer Assistance and Referral Evaluation Services
FirstEnergy
FirstEnergy - Penelec - Customer Assistance and Referral Evaluation Services
Pennsylvania Public Utility Commission
Utility Assistance Programs
Union City Family Support Center
Online Application Form Assistance
Venango County Department of Human Services
Main Complex - Community Support Services
Trehab Community Action Agency
Bradford County Trehab Services - Utility Mediation Program
Trehab Community Action Agency
Montrose - Utility Mediation Program
Trehab Community Action Agency
Tioga County Trehab Community Services - Utility Mediation Program
Trehab Community Action Agency
Sullivan County Trehab - Utility Mediation Program
Trehab Community Action Agency
Wayne County Trehab - Utility Mediation Program
Trehab Community Action Agency
Wyoming County Trehab Community Services - Utility Mediation Program
Senator Lisa Boscola
Easton - State Senator
Agency for Community Empowerment of NEPA (ACE)
Customer Assistance Program (CAP)
Schuylkill Community Action
Pottsville - Utility Assistance
Salvation Army - Reading
Reading - UGI Utility Assistance
Representative Mark Rozzi
Harrisburg - State Representative
Christian Churches United
HELP Ministries - Rental Assistance Program (RAP)
Salvation Army - Elk County Service Center
Ridgway - Metered Utility Assistance
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