Administers the Operation Help program which offer year round heating bill payment assistance (oil, electric and gas utilities) and security deposit waivers to PPL customers who qualify (low income and extreme hardship).

**COVID-19 UPDATES* - Continuing to provide services via phone and appointments only.PPL E-PowerWise Program: Programming offers community members a chance to save up to $400.00 a year on their electricity bills. Provides income-eligible households a free conservation kit, valued at around $80.00. Eligible individuals also attend a conservation workshop to â??reduce energy use and save moneyâ?. UGI CAP (Customer Assistance Program): Individuals who are struggling to pay their natural gas charges may be referred to enroll in an affordable payment plan. UGI Operation Share: Assist with the submission of an application to receive a one-time payment toward UGI Central Penn Natural Gas service. Dollar Energy Fund: Assist with the submission of an application CSO, Inc. can help you submit an application to receive a one-time payment toward specific utility bills. This program begins October 1st of each year. Aqua Pennsylvaniaâ??s Helping Hand Program: Aqua Pennsylvania customers who are struggling to pay their water charges may be referred to enroll in a payment plan.

**COVID-19 UPDATES* - Continuing to provide services via phone and appointments only. PPL E-PowerWise Program: Programming offers community members a chance to save up to $400.00 a year on their electricity bills. Provides income-eligible households a free conservation kit, valued at around $80.00. Eligible individuals also attend a conservation workshop to â??reduce energy use and save moneyâ?. UGI CAP (Customer Assistance Program): Individuals who are struggling to pay their natural gas charges may be referred to enroll in an affordable payment plan. UGI Operation Share: Assist with the submission of an application to receive a one-time payment toward UGI Central Penn Natural Gas service. Dollar Energy Fund: Assist with the submission of an application CSO, Inc. can help you submit an application to receive a one-time payment toward specific utility bills. This program begins October 1st of each year. Aqua Pennsylvaniaâ??s Helping Hand Program: Aqua Pennsylvania customers who are struggling to pay their water charges may be referred to enroll in a payment plan.

**COVID-19 UPDATES* - Continuing to provide services via phone and appointments only. PPL E-PowerWise Program: Programming offers community members a chance to save up to $400.00 a year on their electricity bills. Provides income-eligible households a free conservation kit, valued at around $80.00. Eligible individuals also attend a conservation workshop to â??reduce energy use and save moneyâ?. UGI CAP (Customer Assistance Program): Individuals who are struggling to pay their natural gas charges may be referred to enroll in an affordable payment plan. UGI Operation Share: Assist with the submission of an application to receive a one-time payment toward UGI Central Penn Natural Gas service. Dollar Energy Fund: Assist with the submission of an application CSO, Inc. can help you submit an application to receive a one-time payment toward specific utility bills. This program begins October 1st of each year. Aqua Pennsylvaniaâ??s Helping Hand Program: Aqua Pennsylvania customers who are struggling to pay their water charges may be referred to enroll in a payment plan.

**COVID-19 UPDATES* - Continuing to provide services via phone and appointments only. PPL E-PowerWise Program: Programming offers community members a chance to save up to $400.00 a year on their electricity bills. Provides income-eligible households a free conservation kit, valued at around $80.00. Eligible individuals also attend a conservation workshop to reduce energy use and save money. UGI CAP (Customer Assistance Program): Individuals who are struggling to pay their natural gas charges may be referred to enroll in an affordable payment plan. UGI Operation Share: Assist with the submission of an application to receive a one-time payment toward UGI Central Penn Natural Gas service. Dollar Energy Fund: Assist with the submission of an application CSO, Inc. can help you submit an application to receive a one-time payment toward specific utility bills. This program begins October 1st of each year. Aqua Pennsylvanian's Helping Hand Program: Aqua Pennsylvania customers who are struggling to pay their water charges may be referred to enroll in a payment plan.

Energy Assistance through the PPL OnTrack program allows reduced monthly payments and debt forgiveness for past due bills for PPL customers who qualify.

Provides utility assistance, service planning and case management to low-income individuals and families.

**NOTES** Click here for Coronavirus Information Provides utility assistance, service planning and case management to low-income individuals and families.

**NOTES** Click here for Coronavirus Information Provides utility assistance, service planning and case management to low-income individuals and families.

**NOTES** Click here for Coronavirus Information Provides utility assistance, service planning and case management to low-income individuals and families.

NOTE: as of March 16, 2020

Community Progress Council has closed our facilities to the general public.

• CPC is seeing WIC participants on a limited basis so current women and children receiving WIC benefits continue to have access to formula and food.
• All Early Head Start, Head Start and PreK classrooms operated by CPC are closed.
• We are processing HEMAP applications Promoting self-sufficiency by helping clients understand and navigate available services in the community. One on one guidance to help clients become self-sufficient by providing assistance with job searching, job applications, resume building, financial literacy/budgeting, and navigating social service programs with referrals. Able to process Dollar Energy Grant Fund applications, Columbia Gas CAP applications, and Adams Electric Project Helping Hands applications for utility assistance. OTHER SERVICES:
• Office of Vocational Rehabilitation (OVR) on Tuesday and Thursday
• Community Progress Council's WIC on Monday, Wednesday and Friday
• Offers Home Buyers Workshops as well as credit/debt counseling hosted by Community Progress Counsel Housing Program

Helps UGI customers lower their utility bills. Must meet eligibility guidelines.

Administers the Customer Assistance Program (CAP) for lower income Met Ed electric households. Program provides bill subsidy, debt forgiveness and free weatherization services, sponsored by Met Ed and First Energy. Must meet income guidelines.

The Help Hotline provides to the residents of the Blue Ridge Summit area assistance in the form of a clothing bank, food banks and limited financial assistance with utility bills. All assistance must be done by contacting the Help Hotline manager at 717-762-9050, who will then schedule an appointment for either Tuesday evening or Saturday morning each week, unless considered an emergency. Assistance may be coordinated with surrounding agencies in regards to utility bills. The Help Hotline serves a 4 county area, within established boundaries.

Jubilee Soup Kitchen offers a hot meal daily. Day Shelter for the Homeless. Social Service: provide services around homeless issues; A shower, personal grooming supplies, and a temporary mailing address for the homeless. Financial Assistance: provide services around rent and utility, budgeting, employment, dollar energy fund, and travelers aid. John Heinz Child Development Center provides affordable, educational childcare to empower children (ages 1 to 5 years old) for success in school.

As of 03/16/2020, due to COVID-19, Pennsylvania Public Utility Commission (PUC) Chairman Gladys Brown Dutrieuille signed an emergency order prohibiting electric, natural gas, water, wastewater, telecommunication and steam utility terminations. The moratorium will remain in place for as long as the Proclamation of Disaster, issued by Gov. Tom Wolf on March 6 related to the Coronavirus, is in effect until June 6, 2020. NOTE for utility concerns regarding PAYMENT PLANS, BILLING ISSUES and/or SERVICE: 1. Consumers should always call their utility provider first to make payment arrangements or share concern. 2. IF that effort is unsuccessful, consumers may call 1-800-692-7380 3. Based on the intake process this office may or may not be able to help resolve the issue. CONSUMER COMPLAINTS: This office investigates and attempts to resolve consumer complaints against regulated companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process. The PUC regulates these types of companies: electric, taxicabs, natural gas distribution, trucks and household movers, telephone, buses, sewage, water, trains and railroad crossings, and steam heat. The PUC doesn't regulate all PA companies. Some non-regulated utilities include: rural electric cooperatives, cable television, municipal authorities, fuel oil, and bottled gas. Monitors and regulates utility company behavior in the area of consumer complaints. Investigates consumer complaints against PUC-regulated utility companies (including telephone complaints).

Working with local agencies, OnTrack offers a payment plan to existing PPL clients. OnTrack will pay for the difference in monthly electric bill, as long as clients pay the OnTrack bill in full by each monthly due date. Reduced monthly payments are based on each household's income.

Helps clients pay an overdue bill, set up a payment plan, restart a previous payment agreement, or request a due date extension.

**NOTES** No walk-ins due to the pandemic. Administers UGI's CAP and Operation Share programs. Applicants must meet income guidelines and are not eligible if they are already disconnected.

Administers Operation Share program for UGI gas customers only. Eligibility includes income guidelines and not yet disconnected. Year round program.

**NOTES** Temporarily inactive due to the pandemic Administers Operation Share program for UGI gas customers only. Eligibility includes income guidelines and not yet disconnected. Year round program.

**NOTES** Temporarily unavailable due to the pandemic UGI/heating fuel payment assistance is available in winter. Must meet eligibility criteria and should call before shut-off date.

Works with utility companies to ensure that their customers have options when it comes to making their utility payments during times of crisis. - CAP (UGI): Provides lower monthly payments and forgiveness of back balances for individuals at/below 150% of FPIG. - Operation Share (UGI): Provides a one-time grant for families that fall at/below 250% of FPIG and are typically over income for the CAP program. - EFSP: Federal funding providing emergency heating assistance to individuals with the cost of one month's usage of fuel oil or propane. - ESG: Funding for individuals and families facing an eviction, shut-off notice, living in a shelter or other place not meant for human habitation.

Electric or gas service that has a meter at the location of the service which is read and billed monthly. The Salvation Army through the Emergency Food and Shelter program will pay one month's bill to prevent shut off of service.

Emergency Assistance for financially struggling individuals and families in crisis seeking assistance for such things as food, clothing, shelter, rent, household utility expenses and similar miscellaneous living needs. Referrals made for assistance not offered at facility, such as the Salvation Army Johnstown Dental Center. May also offer seasonal assistance, such as Back-to-School and Project Bundle-Up where funds are available. Call for holiday programs (toys and food).

Designed to assist low-income individuals pay for needed utility services, pending the availability of program funding. Administers the following programs: Ontrack: program is designed to lower a customer's monthly payment while PPL forgives a portion of the back debt upon compliance with the program. Proof of income required. Must not exceed 150% of the poverty guidelines. Operation Help: For individuals with special hardships in paying their energy bills. Funds are provided by PPL which requires the family be a PPL customer and have an income under the 200% of the poverty guideline. Program requires the family is in an emergency situation and nearly out of heating fuel. Family is asked to provide a co-pay of a $100.00 money order and Schuylkill Community Action will cover the difference charged by the fuel company for a minimum delivery. Electric deposit waiver program: For those under 200% of the poverty guidelines. UGI CAP and Operation Share: Help with past due gas utility bills. Income must not exceed 150% of the poverty guidelines. Must have income and be an active UGI customer.

The CAP (Customer Assistance Program) offers personalized monthly payment amounts based on gross income, household size, and energy usage at the property. CAP Program arranges a reduced payment plan for UGI-Penn Natural Gas customers who are eligible and have an active UGI-PNG account. Customers must have a verifiable source of income on which the CAP payment is based. Part of the customer agreement with UGI-PNG is that the customer apply for LIHEAP (Low Income Home Energy Assistance Program). SLHDA, Inc. is able to assist UGI-PNG customers with the completion of their LIHEAP application and forward the application to the Pennsylvania Department of Public Welfare for processing.

Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include: Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income. Dollar Energy Penelec Electric - available to households at 200% of federal poverty level and allows for the award of a grant of up to $400 to be applied towards a past due electric bill; applications from October 1st to February 28th may only be made if an individual has a shut off notice; starting on March 1st anyone who meets income eligiblity may apply with the stipulation that $150 has been paid towards their electric bill over the past 90 days.

Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include: Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income. PPL ON Track Payment Program - Offers a lower fixed monthly payment for electric bills. Income guidelines apply. PPL will forgive the difference between actual bill and lower fixed OnTrack amount, up to the maximum credit amount of $4,027 for electric heat, or $1,310 for another heat source like natural gas or oil. PPL will also forgive a portion of payment debt over 18 months. As long as OnTrack payments are made on-time each month, at the end of 18 months the overdue balance will be $0. Do not need an overdue bill to qualify.

Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include: Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income. PPL ON Track Payment Program - Offers a lower fixed monthly payment for electric bills. Income guidelines apply. PPL will forgive the difference between actual bill and lower fixed OnTrack amount, up to the maximum credit amount of $4,027 for electric heat, or $1,310 for another heat source like natural gas or oil. PPL will also forgive a portion of payment debt over 18 months. As long as OnTrack payments are made on-time each month, at the end of 18 months the overdue balance will be $0. Do not need an overdue bill to qualify.

Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include: Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income. Dollar Energy Penelec Electric - available to households at 200% of federal poverty level and allows for the award of a grant of up to $400 to be applied towards a past due electric bill; applications from October 1st to February 28th may only be made if an individual has a shut off notice; starting on March 1st anyone who meets income eligiblity may apply with the stipulation that $150 has been paid towards their electric bill over the past 90 days. PPL ON Track Payment Program - Offers a lower fixed monthly payment for electric bills. Income guidelines apply. PPL will forgive the difference between actual bill and lower fixed OnTrack amount, up to the maximum credit amount of $4,027 for electric heat, or $1,310 for another heat source like natural gas or oil. PPL will also forgive a portion of payment debt over 18 months. As long as OnTrack payments are made on-time each month, at the end of 18 months the overdue balance will be $0. Do not need an overdue bill to qualify.

Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include: Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income. Dollar Energy Penelec Electric - available to households at 200% of federal poverty level and allows for the award of a grant of up to $400 to be applied towards a past due electric bill; applications from October 1st to February 28th may only be made if an individual has a shut off notice; starting on March 1st anyone who meets income eligiblity may apply with the stipulation that $150 has been paid towards their electric bill over the past 90 days. Dollar Energy - Accepts applications for grants from Hardship Program on a first come, first serve basis during the set program dates and while funding is available. Must meet all guidelines to be eligible to receive a grant. UGI Operation Share - Company based cash grants awarded to households who need assistance with winter heating bills.

Utility assistance and/or mediation services available for eligible clients experiencing difficulty with utility payments. Intensive follow-up and referral services are provided. Available programs for assistance include: Penelec Customer Assistance Program - available to households at 150% of federal poverty level and allows for a lower monthly bill based on this income. Dollar Energy Penelec Electric - available to households at 200% of federal poverty level and allows for the award of a grant of up to $400 to be applied towards a past due electric bill; applications from October 1st to February 28th may only be made if an individual has a shut off notice; starting on March 1st anyone who meets income eligiblity may apply with the stipulation that $150 has been paid towards their electric bill over the past 90 days. UGI Operation Share - Company based cash grants awarded to households who need assistance with winter heating bills.

Provides assistance to households that need help paying a utility bill or are in need of fuel assistance in an emergency situation in order to prevent utility shut off. In addition, coordinates PPL's and UGI Penn Natural Gas Customer Assistance Programs. PPL Programs include: OnTrack Payment Program, E-PowerWise Program, Operation Help (OpHelp), WRAP (Winter Relief Assistance Program), and Security Deposit Waiver Program. UGI programs include: Customer Assistance Program (CAP), Operation Share (OpShare), and LIURP (Low Income Usage Reduction Program). These programs are eligibility based with varying income and household qualifications. Services are available to residents of both Union and Snyder Counties.