38 Matching Service Providers
PPL Electric Utilities
Lancaster - Electric Service Provider
Regional electric utility provider.
Provides specialized customer assistance programs such as:
- Operation HELP: Pays electric bills for eligible customers. Low income PPL customers. OpHELP is administered by CAP.
- OnTrack: A special payment plan that offers reduced monthly payments, protection from shutoffs and debt forgiveness. For residential customers who are struggling to pay their bills. OnTrack is administered by CAP.
- Customer Assistance & Referral Evaluation Service (CARES): A personalized service for customers experiencing bill payment problems due to temporary hardship.
- Rebates and Savings Programs: Offers programs to help customers save energy.
Call 866-306-2479
- Refrigerator and Freezer Recycling
- Appliance Rebates
- Home energy surveys/energy analysis

Optional billing programs include:
- Budget billing which allows customers to pay about the same monthly amount all year long
- Automatic Bill Payment Plan offers customers the option of automatic deduction of the bill from a checking or
savings account on their monthly due date.
- Payment Date Extension Plan allows customer to extend the due date of the electric bill to coincide with their monthly pension/social security check.
- Double Notice Protection Plan enables customers to arrange for an individual or social service agency to receive a copy of all overdue or termination notices to alleviate problems.
PPL is regulated by the Public Utility Commission
651 Delp Road
Lancaster, PA 17601
Eligibility: Varies per program
Hours: Office: Call Center hours Monday through Friday, 8:00am to 5:00pm; Emergency service available 24/7
Lebanon County Christian Ministries
Lebanon - Utility Assistance
Provides utility assistance (heating oil, natural gas, and/or water/sewer bill) for families or individuals in crisis or emergency. There are special programs for qualified UGI customers.
250 South 7th Street
Lebanon, PA 17042
Eligibility: Lebanon County residents experiencing a crisis or emergency.
Hours: Monday through Friday, 8:30am to 4:30pm. Lobby is closed Tuesday,
Wednesday and Thursday at 1:00pm.
Salvation Army - Lancaster
Lancaster - Rental and Water Assistance
Provides limited financial aid (as funding is available) for partial rental assistance, first months rent and water assistance in emergency situations on a case by case basis. Rent can not be more than one month behind. Water can not have a shut off notice or owe more that $500. Does not cover the full amount owed. One time payment.
131 South Queen Street
Lancaster, PA 17603
Eligibility: Financial Assistance: Lancaster County resident with lease or water bill
in their name. Must have an income or pending income that covers rent
and utilities each month.
Hours: Monday through Thursday, 9:00am to 12:30pm and 1:00pm to 3:00pm
Applications must be returned during office hours
Salvation Army - Lebanon
Lebanon - Social Services
Limited assistance available at this time
Provides assistance with basic needs for electric bills and mortgage assistance (one month of principal and interest), clothing vouchers.
1031 Guilford Street
Lebanon, PA 17046
Eligibility: Residents of zip code 17042, 17046 (Other zip codes in Lebanon will be
referred to Service Unit Volunteers to determine eligibility for
assistance) Must be in arrears and have source of income. Clothing
vouchers-recent victim of a disaster, domestic violence, recently
homeless, or victim of infestation not of their own doing.
Hours: Monday through Friday, 9:00am to 12:00pm
1:00pm to 3:00pm
CrossNet Ministries
CrossNet Ministries - Social Services - Social Services
* Offers financial assistance (utilities, rent, etc.) on a case by case basis for those in ELANCO
* Offer case management for those in ELANCO with low resources and make referrals when appropriate.
* Transportation ministry available for those in ELANCO who need access to medical or educational (school meetings) appointments.
* Mobile clothing closet offering free clothing during the scheduled community meals.
123 West Franklin Street
New Holland, PA 17557
Eligibility: Residents of Elanco School District ONLY, families and/or individuals
Hours: Monday through Thursday, 9:00am to 4:00pm
Pennsylvania Department of Military and Veteran Affairs
Pennsylvania Department of Military and Veterans Affairs - Yellow Ribbon Reintegration Program and Employment Outreach
The Yellow Ribbon Reintegration Program provides information on benefits and entitlements, services referrals and proactive outreach programs that are available to the Service and Family member during all phases of the deployment cycle. The Branch also consists of the Employment Outreach section which assists members of the Pennsylvania National Guard and their immediate Family by providing tools necessary to gain meaningful employment.
1 Garrison Road
Fort Indiantown Gap
Annville, PA 17003
Eligibility: Service members or veterans and their immediate family of the
Pennsylvania National Guard.
Salvation Army - York County
Salvation Army, York, Family Services - Family Services
Offers emergency financial assistance for prescriptions, gas bill, and heating fuel. Provides water service payment assistance, aiming to help 20 people with one month's billing assistance and no higher than $50.00, as funds are available. Screens for the CAP program offered through Columbia Gas.
30 East King Street
First Floor
York, PA 17401
Eligibility: Call for information
Hours: Monday through Friday, 9:00am to 12:00pm and 1:00pm to 3:30pm
Saint Matthew Evangelical Lutheran Church
Basic Needs Help
Assists with the following bills: medical (physician verified), prescriptions (must receive fax from doctor's office verifying prescription), electric (no CAP recipients), gas (no CAP recipients), water, local phone bill payment/connection (up to $20), and bus passes/gas vouchers (employment or medical purposes).
839 West Market Street
York, PA 17401
Eligibility: Residents of York County
Hours: Tuesday, 8:30am to 9:30am
Salvation Army Harrisburg Capital City Region Worship and Service Center
Salvation Army Harrisburg Capital City Region and Worship Center - UGI CAP, PA American Water and Suez Assist
Provides assistance for gas and water utitlities.
506 South 29th Street
Harrisburg, PA 17104
Eligibility: For GAS UTILITY: Current UGI Gas account holder - who meet the income guidelines for CAP: Low income customers (150% or below Federal Poverty Income) and do not have an Alternate Supplier on the account.
For OTHER UTILITIES, must be current customer and the account holder.
For SUEZ WATER, apply online at www.njsharesgreen.org.
Hours: By appointment only
Bethany Church of the Nazarene
Harrisburg - Helping Hands
Provide financial assistance for utility needs - first come/first served basis. Funds are extremely limited and not able to assist with large financial requests. It is funded by donations from the church so funds may not always be available.
1605 Parkway West
Harrisburg, PA 17112
Eligibility: Residents of Cumberland and Dauphin
Hours: Irregular - call for details
Vickie's Angel Foundation
New Cumberland - Family Support Services
Provides people undergoing cancer treatment with financial assistance to cover non-medical expenses like rent/mortgage payments, car expenses, food, and utility bills.
511 Bridge Street
New Cumberland, PA 17070
Eligibility: A) Individuals with cancer
B) Residents of Adams, Cumberland, Dauphin, Franklin, Lancaster, Lebanon, Perry, Schuylkill, and York Counties
Hours: Monday through Friday, 8:00am to 5:00pm
PASW Counties Using COMPASS for Emergency Rental Assistance Program
COMPASS Application for Emergency Rental Assistance Program (ERAP)
The Emergency Rental Assistance Program (ERAP) provides assistance to households that have experienced financial hardship and may be at risk of homelessness due to Covid-19. ERAP provides tenant households assistance with rental and utility costs to include arrearages and other related housing expenses.
625 Forster Street
Harrisburg, PA 17120
Eligibility: Renter households that have income at or below 80 percent of the area median and in which at least one or more individuals living in the household:
Qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due to COVID-19 AND can demonstrate a risk of experiencing homelessness or housing instability.

View the eligibility website for details. and Frequently Asked Questions.
Hours: Application available 24/7.
Pennsylvania Public Utility Commission
Utility Assistance Programs
Assists with consumer complaints against PUC-regulated utility companies (including telephone complaints), utility bill payment plan negotiation, and utility disconnect programs. Offers electric, gas, and water service shutoff programs.
400 North Street
Harrisburg, PA 17120
Eligibility: Information on Income Requirements for Protected Customers
Family Size - Income at 300% of Federal Poverty Guidelines
1- $38,280
2- $51,720
3- $65,160
4- $78,600
5- $92,040
6- $105,480
7- $118,920
8- $132,360
For each additional family member: $13,440

Additional information on Federal Poverty Guidelines Please, click here.
OR cut and paste web site in your browser: https://aspe.hhs.gov/system/files/aspe-files/107166/2020-percentage-poverty-tool.pdf
Hours: Monday through Friday, 8:00am to 4:00pm
CONTACT Helpline
Harrisburg - ERAP Hotline
Serves as the hotline for Dauphin ERAP program. The application process is currently paused at this time: not accepting new applications.
PO Box 90035
Harrisburg, PA 17109
Eligibility: * Qualify for unemployment benefits OR experienced a reduction in income,
incurred significant costs, or experienced other financial hardship
due directly or indirectly to COVID-19 that threaten the household’s
ability to pay the costs of the rental property when due
* Demonstrate a risk of experiencing homelessness or housing
instability, which may include past due rent and utility notices and
eviction notices
Hours: Monday through Friday, 8:00am to 8:00pm
New Hope Ministries
Dover Center - Utility Financial Assistance
Assists with costs of utilities (gas, propane, oil, water, and sewer). Helps with car/vehicle repairs and transportation assistance such as car insurance payment, gasoline, car registration, and driver's license fees. Sends referrals to VBA Vision Plan for eyeglass help.
62 North Main Street
Dover, PA 17315
Eligibility: Meets income guidelines
Hours: Monday through Friday, 9:00am to 4:00pm
New Hope Ministries
West Shore / Lemoyne Center - Financial Assistance for Utilities, Transportation, and Eye Glasses
Assists with costs of utilities (gas, propane, oil, water, and sewer). Helps with car/vehicle repairs and transportation assistance such as car insurance payment, gasoline, car registration, and driver's license fees. Sends referrals to VBA Vision Plan for eyeglass help.
701 Bosler Avenue
Lemoyne, PA 17043
Eligibility: Meets income guidelines
Hours: Monday through Friday, 9:00am to 4:00pm
Helping Harvest
Reading - Weekender Program
Service for underprivileged children. Bags are filled with enough food for 6 meals, and 2 snacks. Bags are distributed to children on Fridays or the last day before school holidays in non-descript bags to not draw attention. Students can qualify for the program based on federal income eligibility guidelines.
117 Morgan Drive
Reading, PA 19608
Eligibility: Must meet federal income guidelines
Capital Region Water
Harrisburg - Customer Assistance Program
Provides assistance programs including, credit assistance, adjustments for leaks, payment plan agreements, winter shut-off moratorium, emergency medical condition confirmations, and service line/lateral assistance.
3003 North Front Street
Harrisburg, PA 17110
Eligibility: Customers with limited income or struggling to pay monthly bills
Hours: Monday through Friday, 8:00am to 4:30pm
Pennsylvania American Water
Corporate Headqurters - H2O Help to Others Program
Provides the following services: grants of up to $500 per year, discount on the monthly service fee and volumetric charges, as well as water-saving devices and education.
852 Wesley Drive
Mechanicsburg, PA 17055
Eligibility: Pennsylvania American Water low-income customers, based on Federal
Poverty Income Guidelines
Hours: For Emergency: 24/7
For Non-emergency: Monday through Friday, 7:00am to 7:00pm
Catholic Charities Diocese of Allentown
Reading - Community Support Program
Case management services assist individuals with goal setting to help individuals and families to establish and sustain self-sufficiency. Referrals are made to the appropriate resources. Can provide housing and utility funds, budgeting and job search counseling.
234 Grace Street
Reading, PA 19611
Eligibility: Residents of: Berks County
Hours: Monday through Friday, 8:30am to 4:30pm
New Hope Ministries
Mechanicsburg Center - Financial Assistance for Utilities, Transportation, and Eye Glasses
Assists with costs of utilities (gas, propane, oil, water, and sewer). Helps with car/vehicle repairs and transportation assistance such as car insurance payment, gasoline, car registration, and driver's license fees. Sends referrals to VBA Vision Plan for eyeglass help.
5228 East Trindle Road
Mechanicsburg, PA 17050
Eligibility: Meets income guidelines
Hours: Monday through Friday, 9:00am to 4:00pm
Salvation Army - Reading
Reading - Utility and Housing Assistance
Services include:
EFSP: Federal funding providing emergency heating assistance to individuals with the cost of one month's usage of fuel oil or propane or one month's usage of a past due/current utility bill (water or electric).
ESG: Funding for individuals and families facing an eviction, shut-off notice (water or electric), living in a shelter or other place not meant for human habitation.
301 South Fifth Street
Reading, PA 19602
Eligibility: Call for information.
Hours: Monday through Friday, 8:30am to 4:00pm
Salvation Army - Reading
Reading - SHARE
Provides emergency assistance for any heating source, fuel, water, medication, clothing, hygiene supplies, transportation, information and referral, and other expenses as funding allows. Cannot provide assistance for funeral related costs or narcotic prescriptions.
301 South Fifth Street
Reading, PA 19602
Eligibility: Call for information.
Hours: Monday through Friday, 8:30am to 4:00pm
City of Reading
Reading - Rental and Utility Assistance
* Provides rental assistance for residents that live within the City of Reading. Must have an eviction notice.
* Provides utility assistance for residents that live within the City of Reading. Must have shut off notice.
* Provides one time help for low-income homeowners with their water, sewer, trash and recycling bills. May receive one time a year - up to $150.00 in credit on the water, sewer, trash and recycling bills
815 Washington Street
Reading, PA 19601
Eligibility: Rent and Utility Assistance: Income restrictions apply Water Assistance
Hardship Program: * Applicants must be a Reading Area Water Customer *
Must be a homeowners, not tenants * Must meet certain income
guidelines * Must be current on their existing bills
Hours: Monday through Friday, 8:00am to 4:00pm
New Hope Ministries
Dillsburg Center - Utility Financial Assistance
Assists with costs of utilities (gas, propane, oil, water, and sewer). Helps with car/vehicle repairs and transportation assistance such as car insurance payment, gasoline, car registration, and driver's license fees. Sends referrals to VBA Vision Plan for eyeglass help.
99 West Church Street
Dillsburg, PA 17019
Eligibility: Meets income guidelines
Hours: Monday through Friday, 9:00am to 4:00pm
Salvation Army - Hamburg Service Center
Salvation Army Hamburg Service Center - Emergency Assistance
Emergency assistance for heating, utilities and limited prescriptions. Also provides emergency food vouchers, emergency food boxes and disaster services.
700 South Fourth Street
Suite C
Hamburg, PA 19526
Eligibility: Based on zip code assigned coverage area, funds available, and emergency
need.
Hours: Tuesday, Wednesday, Thursday, 8:30am to 4:00pm
Schuylkill Community Action
Pottsville - Utility Assistance
Designed to assist low-income individuals pay for needed utility services, pending the availability of program funding.

Administers the following programs:
Ontrack: program is designed to lower a customer's monthly payment while PPL forgives a portion of the back debt upon compliance with the program. Proof of income required. Must be a PPL customer, and must not exceed 150% of the poverty guidelines.

Operation Help: One time grant for individuals with special hardships in paying their electric bills. Funds are provided by PPL which requires the family be a PPL customer and have an income under the 200% of the poverty guideline.

Electric deposit waiver program: For those under 200% of the poverty guidelines.

UGI CAP and Operation Share: Help with past due gas utility bills. CAP offers a lower bill based on income and usage for households at or below 150% of federal poverty guidelines. Operation Share is a grant for those at or below 200% federal poverty guidelines who are having difficulty paying their gas bill.
225 North Centre Street
Pottsville, PA 17901
Eligibility: Varies with utility program
Hours: Monday through Friday, 8:00am to 4:00pm
Salvation Army - Hanover Service Unit
Hanover - Emergency Financial Assistance
Offers limited financial assistance for prescriptions, gasoline, utility shut offs, and sometimes rent.
124 Broadway
Hanover, PA 17331
Eligibility: Residents of Hanover
Hours: Monday through Friday, 9:00am to 2:00pm
New Hope Ministries
Hanover Center - Financial Assistance for Utilities, Transportation, and Eye Glasses
Assists with costs of utilities (gas, propane, oil, water, and sewer). Helps with car/vehicle repairs and transportation assistance such as car insurance payment, gasoline, car registration, and driver's license fees. Sends referrals to VBA Vision Plan for eyeglass help.
135 Baltimore Street
Hanover, PA 17331
Eligibility: Meets income guidelines
Hours: Monday through Friday, 9:00am to 4:00pm
Cumberland County Housing and Redevelopment Authorities
Rental Assistance Program
Provides rent and utility assistance.
114 North Hanover Street
Carlisle, PA 17013
Eligibility: County Residents

Qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced financial hardship due to COVID-19
Hours: Varies, call for details
Friend Inc. Community Services
Kutztown - Case Management
Provides emergency financial assistance to those in need of rental assistance, utility assistance or heating assistance.
Also offers some career guidance and computer access to job search.
658D Noble Street
Kutztown, PA 19530
Eligibility: Anyone at or under 150% of poverty
Hours: Monday through Friday, 9:00am to 1:00pm (afternoons by appointment only)
Salvation Army - Hamburg Service Center
Salvation Army Kutztown Service Unit - Emergency Assistance
Emergency assistance for heating, utilities and limited prescriptions.
658D Noble Street
Kutztown, PA 19530
Eligibility: Based on zip code assigned coverage area, funds available, and emergency
need.
Hours: Monday through Friday, 9:00am to 5:00pm
PathStone Corporation
PathStone Corporation - Aspers - Emergency Food and Shelter
Serves one-time emergency needs such as nutritional assistance, emergency shelter, first month rental assistance, rent in arrears assistance, mortgage assistance, and utilities in arrears assistance.
2150 Carlisle Road
Aspers, PA 17304
Eligibility: Migrant and seasonal farmworkers and other rural disadvantaged people
Hours: Monday through Friday, 8:30am to 5:00pm
Kennett Area Community Service
Kennett Square - Emergency Financial Assistance for Housing and Utilities
Offers emergency assistance for individuals and families who are in need of help with rent/mortgage to prevent eviction or utilities/heating fuel. Utilities include electricity, oil, gas, coal, firewood, sewer and water. The maximum amount of each assistance payment is one month's utility usage, one minimum delivery of oil/coal/firewood, one month's rent or one mortgage payment.
136 West Cedar Street
Kennett Square, PA 19348
Eligibility: Chester County residents in service area who do not qualify for county's
Emergency Rental Assistance Program (ERAP). Utilities bill in arrears
or due within five days All other resources used up Applicant lives in
the residence and is the bill payer Assistance guarantees 30 more days
of utilities service or continued stay in the residence.
Hours: Office Hours: Monday through Friday, 9:00am to 5:00pm. Service by
appointment only.
New Hope Ministries
Littlestown Center - Utility Financial Assistance at Littlestown Center
Assists with costs of utilities (gas, propane, oil, water, and sewer). Helps with car/vehicle repairs and transportation assistance such as car insurance payment, gasoline, car registration, and driver's license fees. Sends referrals to VBA Vision Plan for eyeglass help.
1113 Frederick Pike
Littlestown, PA 17340
Eligibility: Meets income guidelines
Hours: Center Hours: Wednesday and Friday, 9:00am to 4:00pm; Thursday, 9:00am to 12:30pm and 5:00pm to 7:00pm
Bringing Hope Home
Malvern - Light of Hope Family Grant Program
Provides financial assistance to those with cancer and their families.
641 Swedesford Road
Malvern, PA 19355
Eligibility: Individuals with cancer and their families
Hours: Monday through Friday, 8:30am to 4:30pm
Salvation Army West Chester Corps
West Chester Corps - Emergency Financial Assistance for Housing and Utilities
Offers emergency assistance for individuals and families who are in need of help with rent/mortgage to prevent eviction or with paying utilities/heating fuel bill (includes electricity, oil, gas, coal, firewood, sewer, and water).
101 East Market Street
West Chester, PA 19380
Eligibility: Chester County residents in service area who do not qualify for county's Emergency Rental Assistance Program (ERAP).

Utilities bill in arrears or due within five days.
All other resources used up.
Applicant lives in the residence and is utilities bill payer.
Assistance must guarantee 30 more days of utilities service.

Coatesville helps 1x only period as their funds are limited.
West Chester 1x per calendar year.
Hours: Monday through Friday, 9:00am to 4:00pm; closed 12:30pm to 1:00pm for
lunch
Union-Snyder Community Action Agency
Selinsgrove - Emergency Rental Assistance Program
Provides financial assistance with unpaid rent, utility and home energy bills due to reduced income or financial hardships that were directly or indirectly related to COVID-19.
713 Bridge Street, Suite 10
Selinsgrove, PA 17870
Eligibility: Renters residing in Union and Snyder Counties. Call or visit website for
more information on income and other eligibility requirements.
Hours: Monday through Friday, 8:30am to 4:30pm
PPL Electric Utilities
Lancaster - Electric Service Provider
Lebanon County Christian Ministries
Lebanon - Utility Assistance
Salvation Army - Lancaster
Lancaster - Rental and Water Assistance
Salvation Army - Lebanon
Lebanon - Social Services
CrossNet Ministries
CrossNet Ministries - Social Services - Social Services
Pennsylvania Department of Military and Veteran Affairs
Pennsylvania Department of Military and Veterans Affairs - Yellow Ribbon Reintegration Program and Employment Outreach
Salvation Army - York County
Salvation Army, York, Family Services - Family Services
Saint Matthew Evangelical Lutheran Church
Basic Needs Help
Salvation Army Harrisburg Capital City Region Worship and Service Center
Salvation Army Harrisburg Capital City Region and Worship Center - UGI CAP, PA American Water and Suez Assist
Bethany Church of the Nazarene
Harrisburg - Helping Hands
Vickie's Angel Foundation
New Cumberland - Family Support Services
PASW Counties Using COMPASS for Emergency Rental Assistance Program
COMPASS Application for Emergency Rental Assistance Program (ERAP)
Pennsylvania Public Utility Commission
Utility Assistance Programs
CONTACT Helpline
Harrisburg - ERAP Hotline
New Hope Ministries
Dover Center - Utility Financial Assistance
New Hope Ministries
West Shore / Lemoyne Center - Financial Assistance for Utilities, Transportation, and Eye Glasses
Helping Harvest
Reading - Weekender Program
Capital Region Water
Harrisburg - Customer Assistance Program
Pennsylvania American Water
Corporate Headqurters - H2O Help to Others Program
Catholic Charities Diocese of Allentown
Reading - Community Support Program
New Hope Ministries
Mechanicsburg Center - Financial Assistance for Utilities, Transportation, and Eye Glasses
Salvation Army - Reading
Reading - Utility and Housing Assistance
Salvation Army - Reading
Reading - SHARE
City of Reading
Reading - Rental and Utility Assistance
New Hope Ministries
Dillsburg Center - Utility Financial Assistance
Salvation Army - Hamburg Service Center
Salvation Army Hamburg Service Center - Emergency Assistance
Schuylkill Community Action
Pottsville - Utility Assistance
Salvation Army - Hanover Service Unit
Hanover - Emergency Financial Assistance
New Hope Ministries
Hanover Center - Financial Assistance for Utilities, Transportation, and Eye Glasses
Cumberland County Housing and Redevelopment Authorities
Rental Assistance Program
Friend Inc. Community Services
Kutztown - Case Management
Salvation Army - Hamburg Service Center
Salvation Army Kutztown Service Unit - Emergency Assistance
PathStone Corporation
PathStone Corporation - Aspers - Emergency Food and Shelter
Kennett Area Community Service
Kennett Square - Emergency Financial Assistance for Housing and Utilities
New Hope Ministries
Littlestown Center - Utility Financial Assistance at Littlestown Center
Bringing Hope Home
Malvern - Light of Hope Family Grant Program
Salvation Army West Chester Corps
West Chester Corps - Emergency Financial Assistance for Housing and Utilities
Union-Snyder Community Action Agency
Selinsgrove - Emergency Rental Assistance Program
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